An expected order isn't appearing in your Open Orders tab
You just connected a new store and want to pull older orders beyond the auto-sync window
You need orders from a specific date range pulled in immediately
Pull Orders from Your Store into DSers (Manual Sync)
If you need to manually fetch orders from your sales channel (like Shopify, WooCommerce, or Wix) into DSers, follow these steps:
Log in to DSers and go to Settings >Order Settings >Synchronize store orders.
In the Synchronize store orders section, select store from the dropdown menu.
Choose Time range. By default, it's set to the last 30 days—adjust it to cover a few days before and after the order created date to make sure you capture everything.
Click the sync icon to pull in the orders.
Synchronize store orders
Important note on sync limits: Depending on your sales channel, there are limits to how far back you can sync :
Sales Channel
Available Sync Range (Starts at Binding)
Shopify
Orders from the last 60 days
WooCommerce
No specific limit
Wix
Orders from the last 90 days
Please allow a few minutes for the sync to complete if a large volume of orders is being imported.
FAQ Section
Here are some common questions about order syncing, troubleshooting, and multi-channel order management in DSers.
Order syncing pulls orders from your connected sales channels into DSers for processing. DSers auto-syncs new orders automatically, but you may need manual sync when an expected order isn't appearing, after connecting a new store, or when you need orders from a specific date range.
The store may be disconnected or inactive. Go to Settings → Application management → Sales channel, check the store status, and click the refresh icon or reconnect it.
Orders will appear in your Open Orders tab in DSers, ready for mapping, review, and fulfillment. From there, you can place supplier orders, track shipments, and manage the entire fulfillment workflow across supported sourcing channels like AliExpress, Alibaba.com, and 1688.
Go to Settings → Order Settings → Synchronize store orders, select your store from the dropdown, choose your desired time range (default is last 30 days), and click the sync icon. For manual sync, adjust the range to cover a few days before and after the order created date to capture everything.
Check that your time range covers the order's creation date. Also verify the order hasn't already been synced or processed. If the issue persists, confirm your store connection is active and check if the order falls outside your sales channel's sync limit.
Yes. Any store connected through DSers can sync order data, regardless of the sales channel. DSers supports multiple sales channels including Shopify, WooCommerce, Wix and so on, allowing you to manage order processing across all connected stores from a single dashboard.
Yes, you can contact DSers support to share the authorization link to approve the store for more order synchronization requests.
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