Order Syncing: How to Synchronize Your Store Orders

Order syncing pulls orders from your connected sales channels into DSers for processing. DSers auto-syncs new orders automatically, but you may need manual sync when an expected order isn't appearing, after connecting a new store, or when you need orders from a specific date range.

The store may be disconnected or inactive. Go to Settings → Application management → Sales channel, check the store status, and click the refresh icon or reconnect it.

Orders will appear in your Open Orders tab in DSers, ready for mapping, review, and fulfillment. From there, you can place supplier orders, track shipments, and manage the entire fulfillment workflow across supported sourcing channels like AliExpress, Alibaba.com, and 1688.

Go to Settings → Order Settings → Synchronize store orders, select your store from the dropdown, choose your desired time range (default is last 30 days), and click the sync icon. For manual sync, adjust the range to cover a few days before and after the order created date to capture everything.

Check that your time range covers the order's creation date. Also verify the order hasn't already been synced or processed. If the issue persists, confirm your store connection is active and check if the order falls outside your sales channel's sync limit.

Yes. Any store connected through DSers can sync order data, regardless of the sales channel. DSers supports multiple sales channels including Shopify, WooCommerce, Wix and so on, allowing you to manage order processing across all connected stores from a single dashboard.

Yes, you can contact DSers support to share the authorization link to approve the store for more order synchronization requests.