Push Product Failed to eBay? Causes and Fixes

From "Incomplete Pre-Settings" to Policy Violations—Fix Every eBay Push Error Fast

Note

This guide covers push errors you may encounter when clicking "Push" in your Import List.
Errors fall into two categories: Pre-push setup issues (missing required fields that block the attempt) and Post-push rejections (eBay API policy or account violations).
Use this guide to self-diagnose and fix 80%+ of errors in minutes.

Part 1: Pre-Push Errors

These appear before the push reaches eBay. The fix is immediate once you complete the missing data.

1.1 Incomplete eBay Pre-Settings

You see: "Incomplete eBay pre-settings will block item push. Complete them now."
In the eBay Pre-setting section of your Import List product editor, one or more dropdowns show "please select."

1-Minute Fix:

1. Go to Import List → open the product editor
2. Scroll to eBay Pre-setting
3. Complete each dropdown showing "please select"
4. Click Save, then retry the push

Pre-Setting Fields Reference:

Tip: Different categories may show extra required fields below Pre-Setting—fill them all in before saving.

If  Your Business Policy Dropdown Is Empty:

• Policies are site-specific—they won't sync across different eBay sites
• Fix: Either create policies on the target site, or switch the product's Marketplace to match. eBay's policy pages don't always display country labels clearly, so double-check which site you're actually on
• For step-by-step policy setup, contact Ebay team for further help.

1.2 The Product Dimension or Weight Is Empty

The Problem: Error: "The product dimension or weight is empty." The push is blocked.

1-Minute Fix:

1. In Import List, open the product editor
2. Locate the Dimensions and Weight fields
3. Fill in all three dimensions and weight, select the correct unit (INCH or CENTIMETER, LB or KG)
4. Click Save, then retry

Deep Dive: For AliExpress imports, DSers typically pulls AliExpress supplier dimensions automatically. If missing:

• Set a default dimension value in DSers Settings for all products without supplier data
• Or enter manually based on actual packaging size

Part 2: Post-Push Errors

These occur after the push reaches eBay. Error messages come directly from eBay.

2.1 Image, Title, or Description Limits

2.2 Category Doesn't Support Multi-Variant Products

The Problem: "The selected category does not support multi-variant products. Please choose a category that allows variants."

Root Cause: Categories like Vehicles, Antiques, Media, Services, and most Electronics categories only allow "simple" products (one variant with one option).

1-Minute Fix:

Change eBay category to one that supports variations

Tip: If your product is from a Variable Supplier, deleting variants won't help—switch to a category that supports multi-variant listings instead.

2.3 eBay Account Limits

The Problem: Push fails with a limit-related error.

Root Cause: eBay applies monthly limits based on account performance—total inventory quantity, free listings count, or total dollar value.

1-Minute Fix:

1. Reduce the product quantity
2. Lower the price temporarily
3. Wait for the next monthly cycle

Deep Dive: Request a limit increase from eBay's Selling Limits dashboard if your performance metrics are strong.
For detailed guidance on eBay limits and how to manage them, see [Understanding eBay Selling Limits].

2.4 Currency Mismatch

The Problem: "Shop currency doesn't match target market currency. Please enable Pricing Rule and try again."

Root Cause: Your DSers store currency doesn't match the target eBay site's currency, and Pricing Rule is disabled.

1-Minute Fix:

1. Enable Pricing Rule in DSers Settings → Pricing  Settings
2. Turn on pricing setting when pushing to store

2.5 Location Mismatch with Shipping Service

The Problem: "Your item Location indicates that your item is in the United Kingdom, but you've chosen a postage service that posts from outside the UK."

1-Minute Fix:

1. Change the item location to match the shipping service's origin
2. Or change the shipping service to one that ships from your selected location

2.6 Other eBay API Errors

The following errors occur less frequently. Brief fixes are provided below.

2.7 Policy Violation or Generic "Cannot Revise Listing"

The Problem: "Cannot revise listing. The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy."

Root Cause: Multiple possibilities:

• Title or description contains prohibited, misleading, or flagged keywords
• Account has unresolved violations or temporary restrictions
• Location-based restrictions (e.g., Puerto Rico triggering overseas warehouse policies)

1-Minute Fix:

1. Scan title and description for brand names, misleading terms, or policy violations—remove flagged keywords
2. Review eBay's Prohibited and Restricted Items and Listing Policies
3. If location is flagged, you may need to apply for eBay approval

Deep Dive: If the issue persists, contact eBay support directly with the error code—they can identify the specific policy violation.

Still Can't Fix It? Get Help

Contact DSers support with:

1. DSers account email
2. Product name from your Import List
3. Full error message and error code
4. eBay site and category you're pushing to

Live chat available 24/7 via Messenger, or email support@dserspro.com.

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6. Master Pricing Settings: 2 Ways to Automate Your Product Pricing

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