Leave a Message to Suppliers: Store and Per-Order Settings

Set store and product notes to protect your brand

Note

One common dropshipping task is telling suppliers what not to include in packages — invoices, QR codes, or promo flyers can reveal you're not the manufacturer and hurt your brand.

With DSers, you can set default messages for all orders from a specific store, or per-product custom notes for more control. Set it up once, and DSers handles the rest.

Before you start: If you have special requirements for a supplier, it's best to ask them first whether they actually support your request before leaving a note.

Configuring Leave a Message to Suppliers

To access the message settings:

1. Go to DSers > Settings > Order Settings.
2. Under Leave a message to suppliers, select the supply platform (AliExpress, 1688 Dropshipping, Alibaba, or Agent).

From here, you can configure messages at three levels:

1. Account-Level Default Message

Set once and apply to all stores that don't have their own message — no need to configure every store individually.

• Locate the Default Message section at the top.
• Enter your global message (max 1,000 characters).
• Click Save.

DSers does not set any default messages automatically — you must configure them.

2. Store-Level Message

Different stores may have different requirements. A store-specific message overrides the account default.

• Scroll down to the Store section.
• Find the store you want to configure and click to expand it.
• Enter your store-specific message (max 1,000 characters).
• Click Save.

3. Per-Product Custom Message

Add special handling instructions for specific products (e.g., "pack in a rigid box") — this has the highest priority.

• In the Store section, find the store containing the product.
• Click Set custom message based on product.
• Search or scroll to find the product, then click the product card to expand it.
• Enter your custom message (max 1,000 characters).
• Click Save.

Priority Rule (Highest to Lowest)

1. Product-level custom message
2. Store-level message
3. Account-level default message

Edit Custom Message for a Specific Order

Edit or add a one-off message for a specific order without changing your default settings. This overrides any account, store, or product-level message for this order only.

1. Go to Open Orders > Awaiting Order/Canceled/Failed orders.
2. Find the order and click Message to Supplier.
3. Add it under Message from store note or Message from DSers setting.
4. Alternatively, click notebook button to open Customized info for the item — here you can only add a new note per SKU (you cannot edit Shopify-synced data).
5. Click Save.

Verify the Message on Supply Platform

For AliExpress and Alibaba orders, you can confirm it was correctly transmitted to the supplier to avoid misunderstandings.

1. Log in to AliExpress /Alibaba and go to Account-Orders.
2. Find the order and click Details.
3. Look for the Note section under order details — the synced message will appear there.

Related Articles

1. Fulfilling Customer Orders: How to Place & Pay for Supplier Orders
2. How to Sync Messages to Suppliers in DSers
3. How to Sync Customer Checkout Notes to Suppliers
4. How to Sync Per-Item Customization Notes from Shopify to Suppliers

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