Manual Order on AliExpress? How to Sync It to DSers

Add an AliExpress order number to sync status and tracking — even for orders placed outside DSers.

Note

Sometimes you place orders directly on AliExpress (e.g., to use coupons or before connecting your AliExpress account) but still want DSers to track them.
This article walks you through how to manually add that AliExpress order number to an existing order on DSers, so you can keep your fulfillment data accurate and save time on manual tracking entry.

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When You Need to Do This

Scenario	What Happened
Order failed to place via DSers	You tried to place an order through DSers but it failed. You then placed the order manually on AliExpress and need DSers to track it.
Manual fulfillment broke the sync	You manually fulfilled an order from the Awaiting Payment or Awaiting Shipment tab. This stops DSers from syncing data for that order — adding the AliExpress number can restore the connection.
You placed an order directly on AliExpress	For whatever reason (coupons, account issues, etc.), you ordered directly on AliExpress without using DSers, but still want DSers to manage tracking and status updates.

Important: The AliExpress order number must belong to the AliExpress account currently connected to your DSers account. Otherwise, sync will fail.

How to Add an AliExpress Order Number

1. Go to Open Orders and find the target order.
2. Click the pencil icon next to Order No.
3. Paste the AliExpress order number and click the save icon
4. In the pop-up "Do you confirm saving the entered Order number?", click OK .

Where You Can Add It — and What Happens

Tab	Can Add?	Result
Pending	❌ No	Not supported
Awaiting order / Awaiting payment / Awaiting shipment / Awaiting fulfillment / Failed / Canceled	✅ Yes	Syncs latest status and tracking to your store

Advanced Tip: Fix a Fulfilled Order with Missing Tracking

If a fulfilled order has tracking in DSers, but not in your store:

Roll the order back to Awaiting order (click the order card > Roll back orders > type "CONFIRM")
Add the AliExpress order number again using the steps above
DSers re-processes fulfillment and syncs tracking to your store

Errors & Filters

Issue	Solution
"Order No not found, please check again."	The AliExpress number is invalid or belongs to a different AliExpress account. Check Settings > Application Management > Suppliers > AliExpress Account.
"The orders filled are being risk controlled."	AliExpress-side review. Wait for it to clear — DSers can't bypass this.
Find manually added orders	Hover the Order No — tooltip shows "Placed by Manually". Or filter by Placed Method > Placed by Manually in Open Orders.

FAQ Section

Everything you need to know about manual order sync and how to add AliExpress order numbers to DSers orders.

What is manual order sync and when should I use it? +

What should I check before adding an AliExpress order number? +

What happens after I add the AliExpress order number? +

How do I add an AliExpress order number to an order? +

What if the order is already fulfilled but missing tracking in my store? +

What if I get an "Order No not found" error? +

Does manual order sync work with orders from other sourcing channels? +