Order Stuck in Awaiting Payment? How DSers Sync Works and What to Do

Paid on AliExpress but DSers not updating? No tracking number even though AliExpress says "Shipped"? Here's how to fix both.

Note

Don't worry if your order status doesn't match between DSers and AliExpress right away—it takes time to sync.
In this guide, you'll learn why this happens, two ways to manually sync your order, and what to do if the tracking number changes later.

Click here to start dropshipping now with DSers

Why Your Order Status Doesn't Match Between DSers and AliExpress

Here's why your order might not have updated yet:

The supplier just updated the status—it hasn't been pulled into DSers yet. Just wait for the next sync time.
AliExpress is reviewing the payment—some orders show "under risk control" and need a few hours to clear before we can get the data.
The supplier hasn't taken action yet—if they haven't confirmed payment, shipped the order, or uploaded a tracking number, DSers has nothing new to pull.

So if you check right after paying, your update might still be waiting. You didn't do anything wrong.

Two Ways to Sync Your Order Right Now

Method	Best For	Time	Setup Needed?
Sync via API	Fastest way to sync—no login required, but limited to 5x/day	Seconds	❌ None
Sync via DSers Chrome Extension	When you've used up your API attempts, or need the latest tracking number	Seconds	✅ Install extension + log into AliExpress (Desktop only)

Tip: The Chrome Extension also offers "Sync the latest Tracking Number with the Chrome Extension" —this option pulls the newest tracking number if your supplier changed it after fulfillment.

How to Sync Your Order status

Method 1: Sync via API

Steps:

Go to Open Orders in your DSers dashboard.
Click Sync AliExpress Order and select Sync via API from the dropdown menu.

Tip: You can use this up to 5 times per day.

Method 2: Sync via DSers Chrome Extension

Tip: Before you start, make sure you have:

The DSers Chrome Extension installed (if you don't have it, clicking the button will take you to the install page)
The same AliExpress account you used for this order logged in

Steps:

In DSers, go to Open Orders
Click Sync AliExpress Order and select Sync via DSers Chrome Extension.

Sync Not Working? Check Here

Symptom & Most Likely Cause	What to Do
You've used all 5 daily API attempts	Wait until tomorrow, or use the Chrome Extension
Order status did not update—you're likely logged into the wrong AliExpress account	Log out and log in with the account you used for this order-related articles
Extension not installed or on an old version	Install the latest version from the Chrome Web Store
Tracking number still missing after sync—supplier hasn't generated one yet	Some suppliers take 1–3 days to ship—check back later

FAQ Section

Everything you need to know about order sync and how to keep your order status and tracking information up to date.

What is order sync and when should I use it? +

What should I check before manually syncing an order? +

What happens after I sync my order? +

What's the difference between Sync via API and Sync via Chrome Extension? +

Why isn't my order syncing even after I paid on AliExpress? +

Does DSers support order sync for orders from other sourcing channels? +