DSers Help Center

With the Find Agents menu, you can find 1688 products you want to sell to your customers. Once you locate the product that you desire, you can create a sourcing request for it. Then you can wait for the wholesale agents to send quotations to you.

After you’ve confirmed the quotations with your wholesale agent, you can create the 1688 Wholesale order in DSers. Check the content below to learn detailed steps.

Advanced shipping method is a setting that allows you to set up your default shipping method by price range and delivery date range. With it, you can set the cost and delivery period threshold to find the default shipping method for products sent to a specific country.

With the Leave a message to Suppliers feature, you can preset a message to your suppliers for every store order placing, to ask them not to include a receipt or to tell them not to add gifts to the order etr Also vou can set un a mersane to cunnliers haren on each oroduct

Fulfill items is a setting that allows you to configure whether to fulfill items individually or in bulk Once the tracking numbers have been generated and synchronized to DSers, you can choose to fulfil orders individually or in bulk in DSers according to fulfillment settings.

If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.

"Hidden" orders are those that won't be displayed under Open Orders so you don't need to process them anymore.

If you are using DSers for the first time, you may wonder what is the difference between each order status in DSers and how they match each order status in your store.

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.