User Question
"How can I make shipping notification emails send automatically for future orders? Also, my customer says they didn't receive the shipping notification email for an order — can you help me resend it?”
Answer
Yes.
Automatic sending: Go to DSers SaaS mode > Settings > Fulfillment Settings and configure your rules. DSers will automatically trigger Shopify to send a shipping confirmation email to your customer after the order is fulfilled.
For detailed steps, please refer to the article: [How to Customize Shipping Carrier and Tracking URL for Shipping Confirmation Email].
Manual resending: Tell the DSers AI Agent the order number. It will first check whether the order meets the resend conditions (for example, whether it has been shipped).
If it does, the email will be resent immediately. If not, it will tell you the reason and what to do next.
Workflow
Step 1: Start a New Conversation
Go to the New Task to start a conversation with DSers AI Agent.
Step 2: Enter Your Prompt
Skill to use: order-fulfillment-notification-email
Target: Clearly specify the Shopify store (only Shopify is supported) and the order number.
Instruction: Clearly state whether you need to resend a Shipping Confirmation Email or a Shipping Update Email.
Example:
"Please help me resend a shipping confirmation email to the customer for order [1005] in my Shopify store: xxx.myshopify.com."
Step 3: Adjust in the Conversation
- If the AI tells you the order status does not match (for example, it has not been shipped), you can ask: "When will this order be shipped?" or "How can I manually mark it as shipped?"
Reusable Prompt Templates
Resend Shipping Confirmation Email:
"Resend the shipping confirmation email for order [order number] in [Shopify domain]."
Resend Shipping Update Email:
"The tracking number for order [order number] in [Shopify domain] has been updated, but the customer did not receive the shipping update. Please send the customer a shipping update email."
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SaaS
- Customize Shipping Confirmation Email Settings
- How to Customize Shipping Carrier and Tracking URL for Shipping Confirmation Email
FAQ Section
Quick answers to the most common questions about automatic shipping confirmation emails and AI resend behavior.
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