DSers Help Center

Support: In order to keep you up to date on inventory information and enable you to have more control on your product supply, DSers will synchronize the stock of your substitute suppliers in case your main supplier is no longer available or out of stock.How does it workWhen you

Each product variant has a unique SKU (SKU code), and one important thing is to make sure the SKUs are present in your store properly. In case you have problems with how to deal with SKUs, check the common issues below.

Once you have got your products prepared for selling, you can publish them to your store. You can choose to bulk-publish them to your storefront or bulk-push to your store's backend.

Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions 1

It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.

Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.

Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.

Support: Shipping fees are very important as they can directly impact your profit margin. Therefore, it is critical for you to understand how DSers presents the shipping fees. How DSers calculates shipping fees DSers calculates shipping fees based on the shipping method you select for each order, using actual supplier

Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other

This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat