DSers Help Center

Once you have got your products prepared for selling, you can publish them to your store. You can choose to bulk-publish them to your storefront or bulk-push to your store's backend.

Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions

It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.

Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.

Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.

Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other

This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat

It is possible that your AliExpress suppliers only provide payment methods that require you to fill in the payment information. When you place orders to AliExpress using the DSers Chrome extension, you may fail due to the lack of payment information.

We will walk you through a step-by-step guide below to show you how to do it in detail.