DSers Help Center

Orders with errors or restrictions will be shown under Failed orders tab. Deal with the errors and you can order those orders again.

Order flags can help you organize and distinguish orders using different colors. You can color the flags with different colors to show the varying importance of your orders.

It is likely that your customer’s information has an incorrect format or misses something required. In these situations, you are allowed to edit your customer’s contact information in DSers to place orders successfully.

Whether it is because your supplier is unavailable or has zero stock, or because you want to replace the current supplier with a better one for an order, you can use the Action-Edit feature to change suppliers mapped to items just for this order

When it comes to placing orders, you need to choose a shipping method if there is no shipping method applied or if you want to change it.

In case you place an order directly to AliExpress but not through DSers or your supplier has changed the Order Number, you can add or change it in DSers.

DSers allows vou to track vor Specifically with the DSers Renort feature vou numbers and cost, etc

The article describes common reasons that cause the issue and corresponding solutions.

Support: Adding an image as a message to your suppliers when you place orders can help them better understand your requirements. However, DSers only supports sending texts to your suppliers. If you want to send images, you need to convert them to image URLs. How to send images to suppliers

Here are 2 reasons why your product costs are different from what you see on AliExpress.