DSers Help Center

Support: When you see an error notification like this " There is no shipping method applied to this order, please select manually. Or you can go to Settings--Shipping to set up your favorite shipping method, then DSers will select it automatically" on your Order card when you process orders in DSers,

Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.

Support: Shipping fees are very important as they can directly impact your profit margin. Therefore, it is critical for you to understand how DSers presents the shipping fees. How DSers calculates shipping fees DSers calculates shipping fees based on the shipping method you select for each order, using actual supplier

Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other

This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat

It is possible that your AliExpress suppliers only provide payment methods that require you to fill in the payment information. When you place orders to AliExpress using the DSers Chrome extension, you may fail due to the lack of payment information.

For any problems or requests, you can use any contact method below to get in touch with the DSers team.

We will walk you through a step-by-step guide below to show you how to do it in detail.