DSers Help Center

Due to the customs regulations, you need to make sure all orders to Brazil, Korea or Chile contain additional customs clearance information in Customer Detail as below. Otherwise, the orders cannot be placed to your suppliers.

Due to supplier ordering regulations, the buyer’s contact information must contain the postal code and meet the corresponding formats. So you need to make sure that your customer’s information is right before you place orders.

Currencise is a setting that allows you to decide which currency to be applied to products and orders on DSers.

DSers will take "testdsers" as your account name if you register using "testdsers@gmail.com". You can check it on the upper right corner of your DSers dashboard. You are allowed to modify this field and will not affect your account or login.

Your account email is the email address that you use to register for DSers and you use it to log in to your DSers account. In case you want to change the login email address you use on DSers

Your DSers account password is a combination of numbers, letters and characters that you set when you register for DSers. You can change your passwords regardless of your login status.

In order to manage AliExpress suppliers and orders through DSers, it is necessary to link your AliExpress account to DSers.

To place orders to your AliExpress suppliers, you need to connect AliExpress account to DSers. DSers allows you to change the connected AliExpress account in case you need to do it.

You can link your AliExpress account to DSers when you need to place orders to AliExpress. DSers allows you to unlink the AliExpress account from DSers in case you don’t want to use it in DSers or want to connect to another one.

If you have aded staff accounts to help you manage your suppliers, products, and orders, you can adjust their access to your main account when necessary. Check below to learn how.