DSers Help Center

Add Global shipping method is a feature that allows you to set destination-based shipping methods and apply them automatically when you place orders so that you won’t have to manually select the shipping method for products with the same destination repeatedly.

Advanced shipping method is a setting that allows you to set up your default shipping method by price range and delivery date range. With it, you can set the cost and delivery period threshold to find the default shipping method for products sent to a specific country.

Add Global shipping method based on product is a setting that aliows you to set up your default shipping method for specific products. It is likely that you want to deal with specific products differently in setting their shipping method.

When you track orders with the DSers Tracking Status feature, DSers places orders under different tracking statuses, so you can learn the whereabouts of your customer's package in real-time.

With the Leave a message to Suppliers feature, you can preset a message to your suppliers for every store order placing, to ask them not to include a receipt or to tell them not to add gifts to the order etr Also vou can set un a mersane to cunnliers haren on each oroduct

If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.

Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.

Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.