DSers Help Center

When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.

In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.

Support: In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order. If you the order contains multiple products from different suppliers, then the suppliers may ship out

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

Support: Synchronize AliExpress orders status is a feature that allows you to synchronize AliExpress order status and tracking numbers to DSers manually in case you have the need. Let’s say you pay for an order on AliExpress, then it may take up to 5 hours for DSers to automatically

When you want to source products from 1688, you can use DSers to facilitate this process by connecting you with 1688 Wholesale agents who can source products from 1688 and deliver them directly to your warehouses.

With the Find Agents menu, you can find 1688 products you want to sell to your customers. Once you locate the product that you desire, you can create a sourcing request for it. Then you can wait for the wholesale agents to send quotations to you.

After you’ve confirmed the quotations with your wholesale agent, you can create the 1688 Wholesale order in DSers. Check the content below to learn detailed steps.

Once you’ve created the 1688 Wholesale order, you can send the order to your wholesale agent and pay for the order according to the quotations they send to you.