DSers Help Center

After you place and pay for orders, DSers will help you take care of the rest to automate your workflow to process orders. So please do not operate orders on your store once your order has been synchronized to DSers Open Orders>Awaiting order.

Support: In case you need to change the currency to pay for your orders on AliExpress, it is very easy. Please read the guide below. How to change the currency to pay on AliExpress Login to AliExpress > Account > My Orders. At the top menu bar, click the Ship to selector

Support: In case there are some orders you don't want to process with DSers, or for whatever reason, you can manually fulfill those orders on DSers. DSers has made the process very simple for you! Once manually fulfilled, the order will be moved to the Fulfilled tab in DSers and

Roll back orders is a feature that allows you to reverse orders that have been fulfilled to the Awaiting order tab.

When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.

In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.

Support: In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order. If you the order contains multiple products from different suppliers, then the suppliers may ship out

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

Support: Synchronize AliExpress orders status is a feature that allows you to synchronize AliExpress order status and tracking numbers to DSers manually in case you have the need. Let’s say you pay for an order on AliExpress, then it may take up to 5 hours for DSers to automatically