DSers Help Center

Each product variant has a unique SKU (SKU code), and one important thing is to make sure the SKUs are present in your store properly. In case you have problems with how to deal with SKUs, check the common issues below.

Once you have got your products prepared for selling, you can publish them to your store. You can choose to bulk-publish them to your storefront or bulk-push to your store's backend.

Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions 1

It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.

Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.

Support: If your customer cannot check out in your store, the issue may be that you have not set the shipping zone and shipping rates. Shopify WooCommerce When your customer checks out in your Shopify store, they may fail to choose the shipping method in the Shipping part for their

According to AllExpress phone number rules, orders to Finland and Netherlands must include your customers' real phone numbers, otherwise, you will fail to place those orders to your suppliers.

Support: When you see an error notification like this " There is no shipping method applied to this order, please select manually. Or you can go to Settings--Shipping to set up your favorite shipping method, then DSers will select it automatically" on your Order card when you process orders in DSers,

Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.

Support: Shipping fees are very important as they can directly impact your profit margin. Therefore, it is critical for you to understand how DSers presents the shipping fees. How DSers calculates shipping fees DSers calculates shipping fees based on the shipping method you select for each order, using actual supplier