DSers Help Center

Sometimes your buyers place 2 or more orders for the same product variants or different variants of one product. This may lead to double shipping fees as there will be individual packages for each order when you place orders to your suppliers.

Different rules are applied to Shopify and AliExpress address lists which cause conflict when you place Shooify orders to AliExpress

Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other

This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat

It is possible that your AliExpress suppliers only provide payment methods that require you to fill in the payment information. When you place orders to AliExpress using the DSers Chrome extension, you may fail due to the lack of payment information.

For any problems or requests, you can use any contact method below to get in touch with the DSers team.

We will walk you through a step-by-step guide below to show you how to do it in detail.

There are two questions that we constantly receive from our users: what is the difference between each order status and what triggers them to change

DSers will automatically synchronize all the order status and information between Wix, DSers and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.

To let you enjoy all the perks of dropshipping with DSers, you will need to install the plugin on WordPress Admin Page. It is very easy to do it and here is the guide for you to manually install DSers on WordPress: Manually Install DSers Download the DSers Install File