DSers Help Center

In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.

In case you have deleted a oroduct both on your store and DSers (oy mistake or not) and have orders for the deleted product to fulfill, here's how you can deal with it.

Synchronize store orders is a feature that helps you synchronize store orders to DSers based on your selected time range.

Support: Synchronize AliExpress orders status is a feature that allows you to synchronize AliExpress order status and tracking numbers to DSers manually in case you have the need. Let’s say you pay for an order on AliExpress, then it may take up to 5 hours for DSers to automatically

DSers will automatically synchronize all the order status and information between your store, DSers and AliExpress.

When you want to source products from 1688, you can use DSers to facilitate this process by connecting you with 1688 Wholesale agents who can source products from 1688 and deliver them directly to your warehouses.

With the Find Agents menu, you can find 1688 products you want to sell to your customers. Once you locate the product that you desire, you can create a sourcing request for it. Then you can wait for the wholesale agents to send quotations to you.

After you’ve confirmed the quotations with your wholesale agent, you can create the 1688 Wholesale order in DSers. Check the content below to learn detailed steps.