DSers Help Center

After you olace orders to supoliers, they will be moved to the Awaiting payment tab and you need to pay for them as soon as possible in case of any issues.

After you place and pay for orders, DSers will help you take care of the rest to automate your workflow to process orders. So please do not operate orders on your store once your order has been synchronized to DSers Open Orders>Awaiting order.

Support: In case you need to change the currency to pay for your orders on AliExpress, it is very easy. Please read the guide below. How to change the currency to pay on AliExpress Login to AliExpress > Account > My Orders. At the top menu bar, click the Ship to selector

Support: In case there are some orders you don't want to process with DSers, or for whatever reason, you can manually fulfill those orders on DSers. DSers has made the process very simple for you! Once manually fulfilled, the order will be moved to the Fulfilled tab in DSers and

In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.

In case you accidentally fulfill your order in your store, it is very easy to cancel the fulfillment of orders in your store.

Roll back orders is a feature that allows you to reverse orders that have been fulfilled to the Awaiting order tab.

When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with offplatform suppliers/agencies.