DSers Help Center

It is likely that your customer’s information has an incorrect format or misses something required. In these situations, you are allowed to edit your customer’s contact information in DSers to place orders successfully.

Whether it is because your supplier is unavailable or has zero stock, or because you want to replace the current supplier with a better one for an order, you can use the Action-Edit feature to change suppliers mapped to items just for this order

When it comes to placing orders, you need to choose a shipping method if there is no shipping method applied or if you want to change it.

In case you place an order directly to AliExpress but not through DSers or your supplier has changed the Order Number, you can add or change it in DSers.

If you have Falled orders, you can check below to learn why you fail to place the orders and how to solve your order issues

The article describes common reasons that cause the issue and corresponding solutions.

After you connect your AlExpress account to DSers. DSers will only display the AllExpress Account ID for you. If you forget which email address is used for your linked AllExpress account, you can check your AliExpress account email with the help of your AliExpress Account ID.

Support: Shopify WooCommerce When it comes to linking stores to one DSers account, you may fail sometimes. This is because when you have logged in to multiple stores at the same time in your browser, DSers won’t be able to identify which store is the one you want to

Support: A valid billing store ensures that you can subscribe to DSers paid plans and have access to the corresponding features and services. As there is a possibility that your billing store will be frozen and disconnected from DSers, it’s necessary to know what you can do to deal

Sometimes, you may be unable to save the magoing for your oroducts. Here are several reasons for that issue and corresponding solutions.