DSers Help Center

If you have Falled orders, you can check below to learn why you fail to place the orders and how to solve your order issues

After you connect your AlExpress account to DSers. DSers will only display the AllExpress Account ID for you. If you forget which email address is used for your linked AllExpress account, you can check your AliExpress account email with the help of your AliExpress Account ID.

Support: Adding an image as a message to your suppliers when you place orders can help them better understand your requirements. However, DSers only supports sending texts to your suppliers. If you want to send images, you need to convert them to image URLs. How to send images to suppliers

Support: As an Admitad account user, especially a beginner, you may have some trouble with account registration and usage. Here is a collection of Q&A to help you with your problems.Q1: I already have an Admitad account I was using with XXX, do I need to create a

Support: A valid billing store ensures that you can subscribe to DSers paid plans and have access to the corresponding features and services. As there is a possibility that your billing store will be frozen and disconnected from DSers, it’s necessary to know what you can do to deal

Sometimes, you may be unable to save the magoing for your oroducts. Here are several reasons for that issue and corresponding solutions.

Here are 2 reasons why your product costs are different from what you see on AliExpress.

Each product variant has a unique SKU (SKU code), and one important thing is to make sure the SKUs are present in your store properly. In case you have problems with how to deal with SKUs, check the common issues below.

Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions 1

Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.