DSers Help Center

Thoughts, stories and ideas.

Why DSers failed to connect to your store
Support: Shopify WooCommerce When it comes to linking stores to one DSers account, you may fail sometimes. This is because when you have logged in to multiple stores at the same time in your browser, DSers won’t be able to identify which store is the one you want to
Admitad account FAQs
Support: As an Admitad account user, especially a beginner, you may have some trouble with account registration and usage. Here is a collection of Q&A to help you with your problems.Q1: I already have an Admitad account I was using with XXX, do I need to create a
Billing store FAQs
Support: A valid billing store ensures that you can subscribe to DSers paid plans and have access to the corresponding features and services. As there is a possibility that your billing store will be frozen and disconnected from DSers, it’s necessary to know what you can do to deal
Substitute supplier stock synchronization
Support: In order to keep you up to date on inventory information and enable you to have more control on your product supply, DSers will synchronize the stock of your substitute suppliers in case your main supplier is no longer available or out of stock.How does it workWhen you
Product SKUs FAQs
Each product variant has a unique SKU (SKU code), and one important thing is to make sure the SKUs are present in your store properly. In case you have problems with how to deal with SKUs, check the common issues below.
Orders not appearing on AliExpress
Support: If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons. The following content will break down each of the potential reasons and provide a solution.Reasons & solutions for orders not appearing on AliExpress# Reasons Solutions 1
Why I can't find my orders in Open Orders
It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.
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