DSers Help Center

It’s possible that you cannot find your orders in Open Orders. As there are a lot of situations that may lead to an order being hidden or not appearing on Open Orders, this article will cover common reasons and offer corresponding solutions.

Due to the non-real-time synchronization of product information from AliExpress to DSers, your product information in orders may be different from what is shown by your AliExpress supplier. This could lead to 2 common order issues on DSers.

Support: If your customer cannot check out in your store, the issue may be that you have not set the shipping zone and shipping rates. Shopify WooCommerce When your customer checks out in your Shopify store, they may fail to choose the shipping method in the Shipping part for their

According to AllExpress phone number rules, orders to Finland and Netherlands must include your customers' real phone numbers, otherwise, you will fail to place those orders to your suppliers.

Support: When you see an error notification like this " There is no shipping method applied to this order, please select manually. Or you can go to Settings--Shipping to set up your favorite shipping method, then DSers will select it automatically" on your Order card when you process orders in DSers,

Different rules are applied to Shopify and AliExpress address lists which cause conflict when you place Shooify orders to AliExpress

Before your order fulfilled by suppliers, it may be canceled for many reasons. Sometimes, the order occasions, you will doubt why your orders appear in the Canceled tab in DSers. may be canceled by yourself in your store due to wrong order details or by mistake. On other

This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat

It is possible that your AliExpress suppliers only provide payment methods that require you to fill in the payment information. When you place orders to AliExpress using the DSers Chrome extension, you may fail due to the lack of payment information.

For any problems or requests, you can use any contact method below to get in touch with the DSers team.