DSers Help Center

It is likely that your customer’s information has an incorrect format or misses something required. In these situations, you are allowed to edit your customer’s contact information in DSers to place orders successfully.

Sometimes, you or your customers will have special requirements for the orders. You can take advantage of the DSers Message feature to leave a message to a specific supplier.

Whether it is because your supplier is unavailable or has zero stock, or because you want to replace the current supplier with a better one for an order, you can use the Action-Edit feature to change suppliers mapped to items just for this order

When it comes to placing orders, you need to choose a shipping method if there is no shipping method applied or if you want to change it.

In case you place an order directly to AliExpress but not through DSers or your supplier has changed the Order Number, you can add or change it in DSers.

DSers allows vou to track vor Specifically with the DSers Renort feature vou numbers and cost, etc

If you have Falled orders, you can check below to learn why you fail to place the orders and how to solve your order issues

The article describes common reasons that cause the issue and corresponding solutions.

After you connect your AlExpress account to DSers. DSers will only display the AllExpress Account ID for you. If you forget which email address is used for your linked AllExpress account, you can check your AliExpress account email with the help of your AliExpress Account ID.

Support: Adding an image as a message to your suppliers when you place orders can help them better understand your requirements. However, DSers only supports sending texts to your suppliers. If you want to send images, you need to convert them to image URLs. How to send images to suppliers