DSers Help Center

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.

Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.

Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.

You may sometimes have orders that contain multiple products from different suppliers. In this case, it may happen that the suppliers ship out their packages at different times, so the tracking numbers of the products will be generated and synchronized to DSers at different times as well.

Fulfilled orders are orders that have been shipped out by your suppliers. The Tracking Number will be synced to DSers within 5 hours (Note: For AliExpress orders, you can sync faster with the All Order Syncing feature) and then synced to Shopify within 5 minutes.

Canceled orders are orders that have been (partially) Canceled/ (partially) Refunded by your suppliers or Shopify.

Orders with errors or restrictions will be shown under Failed orders tab. Deal with the errors and you can order those orders again.

Order flags can help you organize and distinguish orders using different colors. You can color the flags with different colors to show the varying importance of your orders.

Note is a feature that allows you to make internal notes for specific orders to manage your orders better.