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Cancel fulfillment of an order on DSers

In DSers, we let the user have control over their orders.

You can rollback the orders that are fulfilled to be able to place them

Read the complete detailed guide below to learn more!

Cancel fulfillment

In case you manually fulfilled an order, it is now very easy to roll so you can place it to AliExpress normally.

Go to DSers – Open and access the Fulfilled tab. Select the order(s) for which you want to cancel fulfillment, then click Roll back orders.

A new window will open where you can confirm that you want to roll back the order(s)

A pop-up window will show up. Enter CONFIRM and click YES.

Once the order is rolled back, it will tuner in a green tick and you can click "Ok"

The order will be moved back to the Awaiting Order tab, and you will be able to place it again

Note

You cannot roll back Bundle or BOGO orders. Orders for Bundle or BOGO are in fact multiple AliExpress orders placed as one, therefore it’s not possible to roll them back.

If the order, or part of the order is fulfilled, you won't be able to roll back just part of the order, the orders as a whole will be rolled back and you will lose the data created so far (like the AliExpress order number or the Tracking number)

As always, be very careful when you manually fulfill an order.