DSers Help Center

In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.

Roll back orders is a feature that allows you to reverse orders that have been fulfilled to the Awaiting order tab.

When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with offplatform suppliers/agencies.

In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.

Support: In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order. If you the order contains multiple products from different suppliers, then the suppliers may ship out

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.

In case you have deleted a oroduct both on your store and DSers (oy mistake or not) and have orders for the deleted product to fulfill, here's how you can deal with it.