DSers Help Center

Every time your customer purchases from your store, DSers will synchronize the order and place it in different order status tabs according to which step your order proceeds to.

If your customer wants to change an order quantity after you receive it in your store, check and follow the solutions below before you place it to the supplier

DSers can help you place orders to suppliers individually or in bulk. Once you fill out order information properly, it will only take a few clicks to place orders, which helps you process orders efficiently.

With the CSV upload feature, you can upload CSV files not only to imoort oroducts but also to import orders for efficient order processing. Once you have uploaded CSV order data, you can manage them in the Open Orders menu.

Even after you place an order to your supoller you may want to change the order details such as the order volume, shipping method or supplier. For this issue, you can cancel the supplier order and then modify it for either of those needs.

Even after you pay for an order you may want to change the order details or cancel it. You can learn the simple steps below.

After you olace orders to supoliers, they will be moved to the Awaiting payment tab and you need to pay for them as soon as possible in case of any issues.

After you place and pay for orders, DSers will help you take care of the rest to automate your workflow to process orders. So please do not operate orders on your store once your order has been synchronized to DSers Open Orders>Awaiting order.

Support: In case you need to change the currency to pay for your orders on AliExpress, it is very easy. Please read the guide below. How to change the currency to pay on AliExpress Login to AliExpress > Account > My Orders. At the top menu bar, click the Ship to selector

Support: In case there are some orders you don't want to process with DSers, or for whatever reason, you can manually fulfill those orders on DSers. DSers has made the process very simple for you! Once manually fulfilled, the order will be moved to the Fulfilled tab in DSers and