DSers Help Center

Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.

Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.

You may sometimes have orders that contain multiple products from different suppliers. In this case, it may happen that the suppliers ship out their packages at different times, so the tracking numbers of the products will be generated and synchronized to DSers at different times as well.

Fulfilled orders are orders that have been shipped out by your suppliers. The Tracking Number will be synced to DSers within 5 hours (Note: For AliExpress orders, you can sync faster with the All Order Syncing feature) and then synced to Shopify within 5 minutes.

Canceled orders are orders that have been (partially) Canceled/ (partially) Refunded by your suppliers or Shopify.

Orders with errors or restrictions will be shown under Failed orders tab. Deal with the errors and you can order those orders again.

Order flags can help you organize and distinguish orders using different colors. You can color the flags with different colors to show the varying importance of your orders.

It is likely that your customer’s information has an incorrect format or misses something required. In these situations, you are allowed to edit your customer’s contact information in DSers to place orders successfully.

Whether it is because your supplier is unavailable or has zero stock, or because you want to replace the current supplier with a better one for an order, you can use the Action-Edit feature to change suppliers mapped to items just for this order

When it comes to placing orders, you need to choose a shipping method if there is no shipping method applied or if you want to change it.