# | Reasons | Solutions | Operations |
1 | The supplier changed the product SKUs or SKU information. | Remap the product or match the order with updated variants of the current product URL. | Learn how to change the product mapping or change the order mapping. |
2 | The product is unavailable on AliExpress. | Remap the product or match the order with a new product URL. | |
3 | The product is out of stock. | ||
4 | The product can't be shipped to the destination country. | ||
5 | The product can't be shipped to the selected region due to weight/size issues. | Edit the shipping method. | Learn how to add or change the shipping method. |
6 | No shipping method was selected. | ||
7 | The product is under certain restrictions from purchasing on AliExpress. | Get in touch with your AliExpress supplier for detailed information. | Login to AliExpress and get in touch with your AliExpress supplier to solve the problem and reorder it. |
8 | Your link to AliExpress has expired. (AliExpress clears the database of the account on its whitelist every 3 or 4 months to get rid of inactive users.) | Re-link your DSers account to AliExpress. | Click Link to AliExpress, and everything will be back to normal. |
9 | Incorrect or missing Customer Detail. | Correct the customer contact information according to requirements for specific countries. | Check the listRelated Articles
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