DSers Help Center

Set default phone number is a setting that helps you set default phone numbers for customers based on destination countries in case they don’t enter phone numbers when they submit orders in your store.

If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.

The Time zone filter is a kind of filter you can utilize if you want to check orders according to another country's time zone. It can be useful in case you are based in a country or travel to another country where the time zone is different from what is used for the main DSers account

The Filter feature is a tool that helps you find orders according to your selected criteria. As your dropshipping business expands, your order volume may increase. In case there are a large number of orders, you can check this guide to lean how to locate your specific orders quickly

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.

Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.

Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.

You may sometimes have orders that contain multiple products from different suppliers. In this case, it may happen that the suppliers ship out their packages at different times, so the tracking numbers of the products will be generated and synchronized to DSers at different times as well.

Fulfilled orders are orders that have been shipped out by your suppliers. The Tracking Number will be synced to DSers within 5 hours (Note: For AliExpress orders, you can sync faster with the All Order Syncing feature) and then synced to Shopify within 5 minutes.