DSers Help Center

Support: In case there are some orders you don't want to process with DSers, or for whatever reason, you can manually fulfill those orders on DSers. DSers has made the process very simple for you! Once manually fulfilled, the order will be moved to the Fulfilled tab in DSers and

In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.

In case you accidentally fulfill your order in your store, it is very easy to cancel the fulfillment of orders in your store.

Roll back orders is a feature that allows you to reverse orders that have been fulfilled to the Awaiting order tab.

When you make up your mind to skip third-party platforms, such as AliExpress, to dropship products to consumers directly through an agency (supplier) , you may need an automation tool - DSers Agency management solution - for a more efficient agency dropshipping workflow.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with off-platform suppliers/agencies.

DSers has introduced the Agency Management Solution, a powerful tool aimed at streamlining the workflow of dropshippers who also collaborate with offplatform suppliers/agencies.

In some cases, you may want to modify an order after you place it to suppliers. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.