DSers Help Center

Hide Orders in DSers: Causes and Recovery Steps

Don't panic if you can't find an order—it might just be hidden. Here's how to find and fix it

Fulfillment Preference: How Bulk vs. Separate Fulfillment Affects Your Orders

Understanding How DSers Handles Multi-Item Order Fulfillment

Canceling an Order in DSers: What You Need to Know

Why you can't simply delete an order in DSers—and the right way to cancel, refund, or reorder

Customize Shipping Confirmation Email Settings

Adjust when and how your shipping confirmation emails are sent to customers

Admitad Integration: What It Is and How to Connect Your Account

Earn cashback on AliExpress purchase you fulfill through DSers — a direct rebate that improves your margins without changing suppliers or prices.

Cancelled Order Notification: How to Handle Supplier Cancellations

A supplier cancellation can disrupt your fulfillment. Here's how to spot it and resolve it fast

AI Recommendation Notification: How to Find Better Suppliers

Get free, automatic supplier suggestions—so you never miss a better deal again.

Shipping Settings: How to Set Your Default Shipping Method

A quick guide to automating shipping method selection and protecting your profit margins

Basic Pricing Rule: How to Add Shipping Cost to Your Pricing Rule

Set up the Basic Shipping Method in DSers pricing rules — add real shipping costs to Total Cost, avoid $0 defaults, and protect your profit margins when selling.

Advanced Pricing Rules: How to Add Shipping & Tax to Your Pricing Rule

How to add shipping and tax costs to DSers pricing rules — use live supplier rates or fixed amounts, enable Brazil auto tax, and protect your margins.