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FAQs

Order status-Pending

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Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

In case you want, learn how to respond to the following needs to process your orders.

Operations

Situations

Add flags

You can add colored flags to distinguish your orders of varying importance.

Fulfill your orders manually

Your customer pays with a payment method that you cannot capture the payment immediately or you have selected to get the payment later.

Manually sync your store orders

After you captured the payment of an order, the status of the order remains as Pending on DSers. 

Add notes

You want to add additional information for your orders to remind you of something important.


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