DSers Help Center

Order Syncing: How to Synchronize Your Store Orders

How to manually sync orders to DSers from Shopify, WooCommerce, or Wix. Fix missing orders, understand sync limits, and get your store orders pulled in quickly

Alibaba Auto-Place Not Working: Orders Aren't Automatically Placed

Alibaba auto-place not working? If your DSers orders aren't being placed automatically, this guide covers why orders get stuck, pending, or fail—and how to fix them.

Inventory Not Syncing: Stock Showing Incorrectly

You've turned on automatic sync, but your store still shows the wrong stock numbers. This guide walks through the most common reasons why—so you can find the fix fast.

Tracking Page: Create a Branded Order Tracking Experience

Build trust and keep customers engaged with a fully customizable tracking page on your own store domain.

Tracking Upsell: Turn Order Tracking into Extra Sales

Automatically recommend your best-selling products on the tracking page to capture more sales from highly engaged customers.

Order Sync Failed: Why Orders Aren't Appearing in DSers

Can't find your orders in DSers? Order tab missing orders? Orders not showing up?

Auto-Sync Tracking Numbers to Your Store

Once you pay for orders, DSers handles fulfillment, tracking sync, and customer notifications—automatically.

Supplier Performance Tracking: Spot Unreliable Suppliers Early

Automatic alerts when shipments stall or suppliers cancel — so you can take action before customers complain.

Basic Mapping: How to set Backup Suppliers

How to add variants to help safeguard your sales against supplier disruptions

BOGO & Bundle Mapping: Sell More with Product Combinations

Turn single-item browsers into high-value shoppers with multi-product mapping.