Note

---

DSers won’t import products created manually in your store or added to your store through other platforms unless your customers have ordered them.
If you want to manage these products in DSers, It is better to import them to DSers manually.

Click here to start dropshipping now with DSers

How to import your store products

1. Login to DSers > My Products.
2. Click the Sales channel switcher and the Store switcher on the Top Bar to select a store from which you want to export products to DSers.
3. Click on IMPORT PRODUCTS FROM XXX (XXX is your selected sales channel, for example, "SHOPIFY") in the same line of suppliers tabs.
4. (Optional) In the Pop-up, DSers displays all store products by default. To filter products that have not been imported to DSers, click .
5. Click of an item to import a single product or check Multiple Select to import at most 10 products in bulk at a time and click .

Once you have imported products, you can connect them with your desired suppliers before you can place orders to your suppliers.

---

Related Articles

1. Importing: How to Bring Products from AliExpress
2. Supplier Optimizer: Find Better Suppliers in Seconds
3. Supplier Optimizer: How to Find the Best Suppliers Using DSers Plugin
4. How Variant Mapping Works
5. Basic Mapping: How to set Backup Suppliers
6. Advanced Mapping: Route Orders to the Right Supplier by Country
7. BOGO & Bundle Mapping: Sell More with Product Combinations

FAQ Section

Here are some common questions about importing products from your store into DSers.

Why don't all my store products appear in DSers? +

DSers won't import products created manually in your store or added through other platforms unless a customer has ordered them. To manage these products in DSers, import them manually.

How do I import products from my store? +

Go to My Products, select your store from the top bar, then click IMPORT PRODUCTS FROM [your sales channel]. Import a single product or select up to 10 for bulk import.

Can I import more than 10 products at once? +

Bulk import in the pop-up is limited to 10 products at a time. To import more than 100 products, contact the DSers customer service team for help.

Can I filter to show only products not yet imported? +

Yes. In the import pop-up, DSers shows all store products by default. Click the to-be-imported filter to show only products that haven't been imported to DSers.

What should I do after importing products? +

Connect them with your desired suppliers. Products must be mapped to a supplier before you can place orders.

Where old orders go to rest — and how to wake them up when you need them.

Note

Archived Orders keeps your active workflow clean by moving old, inactive orders out of the way.
Nothing is deleted—you can still search, filter, and review them at any time.

Click here to start dropshipping now with DSers

Where to find Archived Orders

You can find Archived Orders under Open Orders, to the left of the order view options.

• Search: Find orders by Order Number, Customer Name, Email, Tracking Number, or Supplier Order Number.
• Filter: Narrow results by marketplace or date range. By default, it shows orders from the past 180 days.

Tip: Once archived, details like order notes, supplier info, and shipping methods are hidden.
To view them, unarchive the order and check it under Open Orders – Fulfilled.

Why is an order archived?

Orders enter Archived Orders through two paths:

1. Automatic Archiving

• From Shopify: If an order is archived on Shopify, it stays in its original DSers tab for 120 days before moving to Archived Orders.
• Inactivity: If an order has had no status update for 365 days, DSers moves it automatically.

2. Manual Archiving

• You can archive orders directly from the Fulfilled tab. They move to Archived Orders immediately.
• Important: Archiving applies to the entire order, not individual items.

How to unarchive an order

What you can do depends on where it was archived:

• Archived on Shopify: You cannot unarchive it in DSers. You must unarchive it on Shopify first, and DSers will sync the change.
• Archived in DSers: You can restore it directly in DSers.

1. Go to Archived Orders.
2. Hover over the order.
3. Click Unarchive.

Tip: Archiving/unarchiving in DSers does not sync back to Shopify.

---

Related Articles

1. Understanding Your Dashboard: Orders Overview
2. How to Roll Back a Fulfilled Order and Reprocess It
3. Order Sync Failed: Why Orders Aren't Appearing in DSers
4. Order Syncing: How to Synchronize Your Store Orders

FAQ Section

Here are some common questions about archived orders in DSers.

Where can I find my archived orders? +

Go to Open Orders and click Archived Orders, located to the left of the order view options.

Are archived orders deleted permanently? +

No. Nothing is deleted—archived orders can still be searched, filtered, and reviewed at any time. Details like order notes, supplier info, and shipping methods are hidden until you unarchive the order.

How does an order end up in Archived Orders? +

Through two paths: automatic archiving (orders archived on Shopify stay in their original DSers tab for 120 days before moving; orders with no status update for 365 days are moved automatically) or manual archiving from the Fulfilled tab, which moves them immediately.

Can I archive individual items in an order? +

No. Archiving applies to the entire order, not individual items. Only orders under the Fulfilled tab can be archived.

How do I unarchive an order? +

It depends on where it was archived. If it was archived on Shopify, you must unarchive it on Shopify first and DSers will sync the change. If it was archived in DSers, go to Archived Orders, hover over the order, and click Unarchive.

Does unarchiving in DSers sync back to Shopify? +

No. Archiving or unarchiving in DSers does not sync back to Shopify.

Track your store sales, supplier orders, and costs in DSers

Click here to start dropshipping now with DSers

Note

This guide explains how to use the DSers Report feature.
You'll learn how to check your store performance, understand what each data indicator means, and how DSers calculates and updates your report data.

Before you start

Make sure your account time zone is set in DSers Account Settings, and that your DSers currency matches your store currency.
After you set your time zone, allow up to 24 hours for report data to start generating.

Learn more about *[Store Currency & Exchange Rates: How to Price Across Different Currencies]* or  contact DSers Customer Support   to update currency.

Click here to start dropshipping now with DSers

How to check your store sales report

1. Login to DSers >Report.
2. Click on the Sales channel selector and Store selector on the Top Bar and select the store that you want to check.
3. To the right of Total Sales, click on the Time selector and choose the time range you desire.
4. Check each graph to learn how well your store runs. Here shows what those indicators represent.

Indicator	What it represents
Sales channel Orders	This data is about the total amount of sales channel orders in the given date range. It does not include pending orders and deleted orders.
Sales channel Sales	This data is about the total amount of sales channel sales in the given date range. Sales channel sales = Gross sales - Discounts - Returns + Taxes + Shipping cost.
Supplier Orders	This data is about the total amount of supplier orders that you processed via DSers in the given date range.
Supplier Cost	This data is about the total amount you spent on your supplier for the product cost in the given date range.

How DSers displays the report data

1. By default, DSers displays the data generated in the last 30 days and the data is updated once per day but will not include the current day. If today is July, 1st, then the report will show data from May 31 to June 30th.
2. DSers only synchronizes data in the past 7 days for the store you just connected to DSers.
3. DSers only sync order status changes for 7 days. During those 7 days, if an order is deleted or refunded, DSers will update the report.
4. The data will be updated once per day, and will not include the current day.

Tip: The Sales and Supplier Cost figures show your sales revenue and supplier product cost only. They are not a profit calculation—platform fees, ad spend, refunds, and shipping are not included.

---

Related Articles

1. Store Currency & Exchange Rates: How to Price Across Different Currencies
2. DSers Profile Management: How to Update Your Email and Password
3. Order Syncing: How to Synchronize Your Store Orders
4. Understanding Your Dashboard: Orders Overview

FAQ Section

Here are some common questions about the DSers Report feature.

Why can't I activate the Report feature? +

To activate the Report feature, you need to set your store currency and time zone first. Go to Settings > Pricing & Currencies to set your store currency, and Account > Time zone to set your time zone.

Why doesn't the Report data include today's sales? +

The Report data is updated once per day and does not include the current day. If today is July 1st, the report will show data up to June 30th.

How far back does DSers sync data for a newly connected store? +

DSers only synchronizes data from the past 7 days for a store you just connected. Order status changes are also only synced for 7 days.

Why do the numbers in my Report change after an order is refunded? +

During the 7-day sync window, if an order is deleted or refunded, DSers will update the report accordingly. After that window, changes may not be reflected automatically.

Learn how to fulfill Shopify orders yourself and sync their status back to DSers.

Click here to start dropshipping now with DSers

Note

If you want to deliver some Shopify orders yourself instead of having them shipped directly from third-party suppliers, you can manually fulfill them in your Shopify admin.
Once fulfilled, the fulfilled order status will be synced back to DSers.

Manually fulfill an order in Shopify

1. Log in to Shopify and go to Orders.
2. Click on the order you want to manually fulfill.
3. On the order details page, click Mark as fulfilled.
4. Confirm the line item&quanlity you want to fulfill and click Mark as fulfilled button again

For more details on how manual fulfillment works in Shopify, refer to [Fulfilling your own orders individually] or [Fulfilling your own orders in bulk].

Manually fulfill orders in bulk

1. Log in to Shopify and go to Orders.
2. Select all the orders you want to manually fulfill.
3. Click on Mark as.
4. Select Fulfilled from the drop-down list.

What happens next: The orders are marked as Fulfilled in Shopify and will move to the Fulfilled tab in DSers.
If it doesn't update, you can manually sync order status in DSers > Order Settings > Synchronize store orders.

Important: Fulfilling the order doesn't automatically add tracking. Please do not forget to complete tracking details for it.

How to cancel a fulfillment

If you fulfill an order by mistake, you can cancel the fulfillment directly in Shopify.

When you do this, the order status in DSers will revert to its previous state.
For example, if the order was in Awaiting payment before you fulfilled it in Shopify, it will return to Awaiting payment, not a generic Awaiting order state.

Related Articles

1. Order Syncing: How to Synchronize Your Store Orders
2. How to Roll Back a Fulfilled Order and Reprocess It
3. Understanding Your Dashboard: Orders Overview
4. Why is my tracking number missing? Understanding the fulfillment workflow
5. Manual Order on AliExpress? How to Sync It to DSers
6. Order Sync Failed: Why Orders Aren't Appearing in DSers
7. Canceling an Order in DSers: What You Need to Know

FAQ Section

Here are some common questions about manual fulfillment and order status syncing between Shopify and DSers.

What happens if I manually fulfill an order in Shopify? +

Once you mark an order as fulfilled in Shopify, its status syncs back to DSers and moves to the Fulfilled tab. You still need to manually update tracking information in DSers if required.

Why does my DSers order status return to "Awaiting payment" after I cancel a fulfillment? +

DSers records the exact status of the order before fulfillment. If the order was originally in "Awaiting payment," canceling the fulfillment in Shopify reverts it to that same status rather than a generic one.

Does manual fulfillment automatically sync tracking numbers? +

No. Fulfilling an order in Shopify only changes the order status. You must add the tracking number separately to ensure your customers receive accurate shipping updates.

What should I do if the order status doesn't sync to DSers? +

If the status doesn't update automatically, go to DSers > Order Settings > Synchronize store orders to trigger a manual sync. If the issue persists, contact DSers Support with your order number.

Learn how to switch the DSers display language (SaaS & AI Agent)

Note

This guide explains how to change your DSers display language.
This account-level setting updates the language of the DSers interface and login page, helping you navigate the platform in the language you prefer.

Click here to start dropshipping now with DSers

Before You Begin

Tip: DSers supports six display languages: English, Français, Português, Deutschland, Italia and España.

• Account-level setting: Changing the language updates menus, buttons, and on-screen text, as well as the login page.
  It does not translate your product data (names, descriptions, variants remain unchanged).
• Shared setting: The language preference is synced. Change it in either SaaS Mode or AI Agent Mode, and it applies to both automatically.

Change the language in SaaS Mode

Step 1: Click the flag icon in the top navigation bar.

Step 2: Select your preferred language from the dropdown menu.

The interface will immediately update to the selected language.

Change the language in DSers AI Agent

Step 1: Click your account card at the bottom of the left sidebar.

Step 2: Click Language, then select your preferred language.

The interface will immediately update to the selected language.

Tip: Your display language only affects the on-screen UI.
When chatting in a Task, you can type in any language, and the AI Agent will reply in the language you use.

Related Articles

SaaS

• DSers Settings: Modules Overview and How to Navigate
• Staff Accounts: Let Your Team Help Without the Risk
• Shipping Settings: How to Set Your Default Shipping Method
• Leave a Message to Suppliers: Store and Per-Order Settings
• Price Changes Notification: What to Do When Supplier Costs Change

AI Agent

• How to Get Started with DSers AI Agent?
• Order Management: Handle fulfillment and inquiries with AI
• Product Discovery: Find trending products with AI
• Manage Your DSers AI Agent Account Profile

FAQ Section

Here are some common questions about changing the DSers interface language.

Will changing the DSers language translate my product information? +

No. This setting only changes the interface and login page language. Your product details—names, descriptions, and variants—remain exactly as you entered them.

Do I need to set the language twice for SaaS Mode and AI Agent Mode? +

No. The setting is shared across both modes. Setting it once in either SaaS Mode or AI Agent Mode applies to both automatically.

Which languages does DSers support for the interface? +

DSers supports six display languages: English, Français, Português, Deutschland, Italia, and España.

How do I change the interface language in each mode? +

In SaaS Mode, click the flag icon in the top navigation bar and select your language. In AI Agent Mode, click your account card at the bottom of the left sidebar, then click Language and select your preferred language.

Does the display language affect how I chat with AI Agent? +

No. The display language only affects the on-screen UI. In a Task, you can type in any language, and AI Agent will reply in the language you use.

Note

At 12th, May, 2022, DSers and Oberlo officially luanched the Oberlo-to-DSers migration tool to help Oberlo users smoothly migrate data and upgrade their dropshipping experience with DSers.
In the following 2 months, most Oberlo merchants have successfully migrated all data in Oberlo to DSers seamlessly.
Currently, Oberlo app is unavailable therefore you're unable to migrate data from Oberlo any more.

How to start with DSers

Even though the direct migration tool is no longer available, you can still easily switch to DSers by connecting your Shopify store.

Once connected, DSers will automatically sync your store's latest products along with upcoming orders. You can then manage your fulfillment, map suppliers, and process new orders directly within DSers.

Click here to start dropshipping now with DSers

Check the guide [Binding: Get Started in 3 Minutes: Connect DSers to Shopify Store] to link your store now.

About DSers

DSers is the official AliExpress, Alibaba and 1688 dropshipping partner, trusted by over 1 million merchants worldwide to automate sourcing, ordering, and fulfillment.

Click here to start dropshipping now with DSers

Here’s what DSers can do for your business:

• AI Optimize Product Info: Turn keyword-stuffed supplier titles into clean, SEO-friendly copy with one AI click, then translate and publish—compliant and ready to sell worldwide.
• Smart Variant Matching: Let AI map your store variants to the right supplier SKUs automatically, and re-match in one click when a supplier changes, sells out, or drops a variant.
• Bundle Products & BOGO Offers: Bundle items from different products and suppliers into one kit to lift average order value, or set up Buy-One-Get-One offers that bundle the free gift into the same order.
• Bulk Price & Stock Auto-Update: Set your markup rules once and DSers auto-syncs store prices and inventory whenever supplier costs or stock move—protecting your margin around the clock.
• Bulk Order Processing: Check off multiple orders at once and place them all together—DSers' API does in seconds what used to take hours, boosting fulfillment efficiency by up to 97%.
• Auto-Place Orders: DSers automatically submits synced store orders to your Alibaba and Agent supplier—no manual placement. Orders that meet your rules go out on their own.
• Auto Sync Tracking Number: The moment a supplier updates the tracking number, DSers auto-syncs it to your store and PayPal, marks the order fulfilled, and notifies your customer—hands-free.
• Multiple Stores Management: Run every store from a single DSers account—switch with one click and manage publishing and fulfillment in one place.

Check here to learn more about DSers plans&pricing.

If you have any questions about DSers after the migration from Oberlo, please check DSers Help Center or contact DSers 7/24 Customer Service team.

---

Related Articles

1. What is DSers? — A Quick Overview for Beginners
2. Create Your DSers Account: Sign Up Step by Step
3. Binding: Get Started in 3 Minutes: Connect DSers to Shopify Store
4. Bulk Import & Edit: Add Products in Batches
5. Auto-Sync Tracking Numbers to Your Store

FAQ

Here are some common questions about migrating from Oberlo and what DSers offers former Oberlo users.

Can I still migrate my data from Oberlo to DSers now? +

No. The Oberlo-to-DSers migration tool was launched in May 2022, but Oberlo is now unavailable, so data migration is no longer possible through the tool. If you need help with any remaining data or have questions after switching to DSers, contact DSers Support.

What advantages does DSers offer former Oberlo users? +

DSers covers the core dropshipping workflow—sourcing, ordering, and fulfillment—and adds AI product info optimization, smart variant matching, Bundle & BOGO offers, bulk price and stock auto-update, bulk order processing, auto-place orders, auto-sync tracking numbers, and multi-store management from one account.

Will I lose my products, orders, or supplier mappings after switching from Oberlo? +

No. Your products and orders stay in your Shopify store. DSers connects to the same store and lets you re-map products to suppliers, so you can continue fulfilling orders after switching—no need to rebuild your catalog.

Note

Shipping fees are very important as they can directly impact your profit margin. Therefore, it is critical for you to understand how DSers presents the shipping fees.

Click here to start dropshipping now with DSers

How DSers calculates shipping fees

DSers calculates shipping fees based on the shipping method you select for each order, using actual supplier rates.

Important: DSers calculates shipping fees at the line item level. If your order contains multiple line items from the same supplier, DSers will display the shipping fee for each line item separately. This means the total estimated shipping shown may be higher than the actual combined shipping cost, as some suppliers charge a single shipping fee for the entire order while others charge per item.

How to check the real shipping fees

Here is an example of an order that contains 3 variants from the same supplier.

1. Login to DSers > Open Orders.
2. Find the order in which there are 3 variants from the same supplier and clicked on .
3. In the Pop-up, take a look at the shipping fee column. If the shipping cost of each variant is $1.99, then the total shipping cost of the order is $5.97 ( $1.99 *3=$5.97).
4. In the Pop-up, click to place your order. The order will be moved to the Awaiting payment tab.
5. Access the Awaiting payment tab, and click the Order No to check the real shipping cost on the Order detail page.

The shipping cost will be updated according to your supplier’s shipping rules.

You can now proceed and pay for this order.

---

Related Articles

1. Basic Pricing Rule: How to Add Shipping Cost to Your Pricing Rule
2. Advanced Pricing Rules: How to Add Shipping & Tax to Your Pricing Rule
3. Shipping Settings: How to Set Your Default Shipping Method
4. Shipping Cost Not Push to Shopify With Product Cost
5. Auto-Sync Product & Shipping Costs to Your Store

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FAQ Section

Frequently Asked Questions (FAQ)

Why is the shipping fee shown in DSers higher than what I actually pay? +

DSers calculates shipping at the line item level, so if your order has multiple line items from the same supplier, each one shows its own shipping fee. How the shipping fee is actually charged depends on your supplier — some charge a single flat rate for the whole order, while others charge per item.

How do I check the actual shipping cost for an order? +

Log in to DSers, go to Orders, and open the order you want to check. Click to place the order, then go to the Awaiting payment tab and click the Order No to see the real shipping cost on the Order detail page.

How does DSers calculate shipping fees? +

DSers uses the actual supplier rates for the shipping method you select on each order, and it calculates the fee per line item. How the shipping fee is actually charged depends on your supplier.

Do I still need to check the shipping fee myself before paying? +

Yes, it's a good idea to check. How the shipping fee is charged depends on your supplier, so before you pay, make sure the shipping cost is something you're comfortable with.

How to install the free DSers plugin on WordPress to send shipping confirmation emails to customers.

Click here to start dropshipping now with DSers

Note

The DSers Dropshipping WordPress Plugin is a free tool that acts as a lightweight bridge for email notifications, while your core products, orders, and fulfillment are securely managed within DSers and WooCommerce.
This guide walks you through installing the plugin, checking your store connection in the DSers dashboard, and troubleshooting if DSers shows the plugin as disconnected.

Before you start

• Connect your store first: Ensure your WooCommerce store is already connected to DSers. If not, see the [WooCommerce Connection Guide] (this covers prerequisites like SSL and permalinks).
• WordPress access: You need admin access to upload plugins.

How to install the plugin

Step 1: Download the plugin from DSers

1. Login to DSers > Settings > Fulfillment Settings.
2. Click the WooCommerce tab.
3. In the Shipping Confirmation Email Settings section, click Download Plugin or [download it directly here].

Step 2: Add Plugin on WordPress

1. Login to WordPress > Plugins > Add Plugin.
2. Click Upload Plugin.
3. Click Choose File and upload the file you just downloaded.
4. Click Install Now.
5. Click Activate Plugin.

Once activated, a DSers menu will appear in your WordPress dashboard.

Why does it say "Connect" even when my store is linked?

If you see the CONNECT button in your WordPress dashboard, this is normal—even for stores already linked to DSers.

Here is what you need to know:

• If your store is linked: Clicking CONNECT will simply take you to your connected DSers account.
• To verify your actual connection: You don't need to rely on this plugin page. Go to DSers > Settings > Application Management to check your store's real connection status (API and Webhook). As long as it's healthy there, your emails will send correctly once enabled.

Related Articles

1. WooCommerce Connection Guide: Website Verification, Authorization & Webhook Setup
2. Customize Shipping Confirmation Email Settings
3. How to Customize Shipping Carrier and Tracking URL for Shipping Confirmation Email

FAQ

Here are some common questions about installing the DSers Dropshipping Solution plugin on WordPress.

What does the DSers WordPress plugin actually do? +

It's a free, lightweight bridge for email notifications—mainly sending shipping confirmation emails to your customers. Your core products, orders, and fulfillment are still managed securely within DSers and WooCommerce.

Where do I download the plugin? +

In DSers, go to Settings > Fulfillment Settings, click the WooCommerce tab, then click Download Plugin under Shipping Confirmation Email Settings.

How do I install and activate the plugin in WordPress? +

In WordPress, go to Plugins > Add Plugin, click Upload Plugin, choose the file you downloaded, click Install Now, then click Activate Plugin. A DSers menu will appear in your WordPress dashboard.

Why does the plugin still say "Connect" when my store is already linked? +

This is normal. If your store is linked, clicking CONNECT simply takes you to your connected DSers account. Don't rely on the plugin page to verify the connection.

How do I check whether my store is actually connected? +

Go to DSers > Settings > Application Management and check your store's real connection status (API and Webhook). As long as it's healthy there, your emails will send correctly once enabled.

Note

If you want to charge taxes on your products, you normally need to enable the feature on each product variant one by one in your store.
To save you from this repetitive work, DSers lets you mark products as taxable in bulk when pushing them to your store.
The taxes will then be charged automatically when your customer checks out.

Click here to start dropshipping now with DSers

Part 1: Set products as taxable in DSers

1. Login to DSers > Import List.
2. Select the product(s) you want to push and click Push to Store.
3. Under Channels & Status > Product Status, check Set products as taxable.
4. Click PUSH TO STORES.

Tip: Once checked, Charge tax on this variant will be enabled for the variants pushed in this batch.

Part 2: Configure taxes on Shopify

1. Login to Shopify admin, go to Settings > Taxes and duties.
2. Under Tax regions, select your region and enter your tax registration information if required.
3. Configure how taxes are displayed (included in price or added at checkout) based on your region.
4. Click Save.

For detailed instructions, see Shopify Help Center: Setting up taxes.

---

Related Articles

1. Edit & Push: Customize Products Before Publishing
2. Auto-Sync Product & Shipping Costs to Your Store
3. Master Pricing Settings: 2 Ways to Automate Your Product Pricing

FAQ

Here are some common questions about setting your products as taxable in DSers.

Why should I mark products as taxable in DSers instead of in my store? +

Marking products as taxable in your store usually requires enabling the setting on each variant one by one. DSers lets you mark products as taxable in bulk when pushing them to your store, saving you from this repetitive work. Taxes are then charged automatically at checkout.

Does DSers calculate the tax amount for me? +

No. DSers only marks your products as taxable. It does not calculate taxes. To set up how taxes are calculated and displayed, you need to configure the tax settings in your store, such as Shopify's Settings > Taxes and duties.

Which variants will be affected when I check "Set products as taxable"? +

Once checked, Charge tax on this variant will be enabled for all variants pushed in that batch.

Where do I configure how taxes are displayed to customers? +

In your store admin. For Shopify, go to Settings > Taxes and duties, select your tax region, enter your tax registration information if required, and choose whether taxes are included in the price or added at checkout. Then click Save.

Learn how to change your DSers account time zone and how it affects your orders and reports.

Note

Your DSers account time zone is based on your browser settings by default. It will affect the display of orders, notifications, report and so on.
In case you need to travel to other regions of a different time zone  or your employees are in another time zone, you or your employees can change it accordingly.

Click here to start dropshipping now with DSers

How to reset your DSers account time zone

1. Login to DSers.
2. Hover over the Account name on the right of the Top Bar and click Account.
3. Scroll to the Time zone section on General, click at the right side of the same line of your current time zone.
4. In the Drop-down List, choose your desired time zone and click SAVE.

Important: You can only change your time zone once by yourself. If you need to modify it again, please contact DSers Customer Service.

How DSers account time zone affects other features

Feature	Path to feature	Application
Order Card	Open Orders > Order Card	The Date of all old and new orders on the Order Card will be displayed according to the updated time zone.
Filter	Open Orders（ Tracking）> Any supplier tab（Tracking status）> Navigator Bar > Filter	The Date part is based on the new time zone. And the new time zone will be selected by default in the Time Zone part.
Notification	Top Bar >	The new time zone will be applied to the time of notifications for new orders.
Synchronize store orders	Settings > Order Settings > Synchronize store orders	In the Synchronize store orders section, when you select a store and time range and click the Sync icon, DSers will synchronize them based on the new time zone.
Report	Side Bar > Report	To activate the Report feature, one task is to set the time zone. The report data will be displayed based on the new time zone.

---

Related Articles

1. DSers Profile Management: How to Update Your Email and Password
2. Not Getting Verification Code Emails from DSers? Here's How to Fix It
3. Store Authorization Failed? How to Relink Store
4. Staff Accounts: Let Your Team Help Without the Risk
5. Notification Frequency: Get Alerts When You Need Them

FAQ

Here are some common questions about setting your DSers account time zone.

What is my DSers time zone based on by default? +

By default, your DSers account time zone follows your browser settings. It affects the display of orders, notifications, reports, and more.

How do I change my DSers account time zone? +

Go to Account > General > Time zone, click the dropdown next to your current time zone, select the one you want, and click SAVE.

Can I change my time zone more than once? +

No. You can only change it once yourself. If you need to modify it again later, contact the DSers Customer Service team.

Which features are affected by the time zone? +

Order Card dates, date filters, notification times, order synchronization, and the Report feature all follow your account time zone.

Learn how to send image as messages to your suppliers when placing orders.

Note

Adding an image to your order message helps suppliers better understand your customization requirements.
Since AliExpress only supports sending text messages, you need to convert your images into direct URLs first.

Click here to start dropshipping now with DSers

How to send images to suppliers with DSers

You can follow these two steps to send images to your suppliers during order fulfillment:

Step 1: Get the image URL

Upload your image to Google Drive or an online image hosting site. Make sure you generate and copy the direct image link (the URL should end with an image format like .jpg or .png), not just the web page link.
💡 Don't want to do this manually? Learn how to sync customization notes automatically instead.

Step 2: Paste the image URL to your order

1. Log in to DSers and go to Open Orders.
2. Select your supplier tab (e.g., AliExpress), then go to the Awaiting Order tab.
3. On the Product Card, click the Edit icon next to the supplier product info.
4. Paste the direct image link into the Message about this SKU box.
5. Click Save.

What happens next: A message with the image link will be sent to your supplier when you place the order.

Related Articles

1. Leave a Message to Suppliers: Store and Per-Order Settings
2. How to Sync Messages to Suppliers in DSers
3. How to Sync Customer Checkout Notes to Suppliers
4. How to Sync Per-Item Customization Notes from Shopify to Suppliers
5. Fulfilling Customer Orders: How to Place & Pay for Supplier Orders

FAQ

Here are some common questions about sending messages and image links to your suppliers.

Can I send an image directly to my supplier instead of a link? +

It depends on where you send it. In DSers, the message box only supports text—to include an image, convert it into an image URL (e.g., upload it to Google Drive) and paste that link. If you need to send an actual image file, do it through the supplier platform's own chat (e.g., AliExpress), outside of DSers.

Where can I add a message or image link to an order? +

Only in the Awaiting Order tab, under any supplier tab. In other tabs (Awaiting Payment, Awaiting Shipment, Fulfilled), you can only view existing info—not add or edit it.

Will the image link be sent to my supplier automatically? +

Yes. Paste the link into the Message about this SKU box, click SAVE, and it will be sent to your supplier automatically when you place the order.

Do I have to convert and paste image URLs manually every time? +

No. DSers can sync customization notes and messages to suppliers automatically—see How to Sync Per-Item Customization Notes from Shopify to Suppliers and How to Sync Customer Checkout Notes to Suppliers.

Learn how to search, map suppliers, and manage product settings in DSers.

Note

My Products is a powerful feature in DSers that enables you to check, delete, hide and replace products with ease.

Additionally, you can connect suppliers to products and even create BOGO or Bundle offers to promote sales. Explore the feature with the following content.

Click here to start dropshipping now with DSers

What is the source of products

Products will show up on the My Products page in three situations:

• You push or publish products to your stores from the Import List.
• A customer places an order for a product in your store.
• You manually import products from your stores.

How to use My Products

The main actions in My Products are divided into three parts: Search, Import, and Mapping.

Search for products

You can quickly locate a specific product using the search box. The search supports fuzzy search (partial matches) and is case-insensitive.

1. Log in to DSers and go to My Products.
2. Click the Search Product bar.
3. By default, Store Product is selected. Enter part of the store product name. (Note: You cannot paste a supplier product link here).
4. To search by supplier, switch the tab to Supplier Product. You can then enter the supplier product title (fuzzy search) or the supplier product link (exact search).
5. Press Enter or click OK to search.

Import products

If you want DSers to help you manage products that are already live in your store, you can manually import them.

1. Click the Import button on the My Products page.
2. Select your store and the products you want to bring into DSers.
3. Confirm the import.

Map products

You can map your store products with suppliers and manufacturers. Mapping helps DSers know exactly which supplier to place the order with when you receive an order.
You can also set up upsells by creating BOGO & Bundle products during the mapping process.

More available features

Here are some other useful tools you can use on this page:

Features	What you can do with it
Hide/Unhide a product	Hide the product for which you don't want to process orders with DSers.
Replace product	Replace the product you pushed to your store without changing the product URL in your store.
Delete a product	Remove products that you no longer need to manage in DSers.
Change the destination country for your product cost	Change the destination country to display your product cost that considers the shipping distance.

Hope this guide helps you have a great experience using the My Products feature!

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FAQ

Here are some common questions about the My Products feature in DSers.

How do products end up on the My Products page? +

In three ways: pushing or publishing products from Import List, a customer placing an order, or manually importing products from your stores.

What can I search for on the My Products page? +

Store Product by store product name, or Supplier Product by supplier product title or link. Supplier Store Name is no longer supported.

What's the difference between hiding and deleting a product? +

Hide keeps the product and its mapping but removes it from your active view. Delete removes it entirely—including its mapping, so you'll need to remap if you add it back.

Can I change a product's supplier without changing its URL in my store? +

Yes. Use Replace product to swap the supplier without changing the product URL in your store.

Why would I change the destination country for my product cost? +

It shows your product cost based on shipping distance to that country, so you get a more accurate cost for your target market.

Related Articles

1. Importing: How to Bring Products from AliExpress
2. How to Set Your Default "Price for Ship to Country"
3. Mapping Explained: How DSers Knows Which Supplier to Order From
4. Advanced Mapping: Route Orders to the Right Supplier by Country
5. Mapping Errors: Products Not Syncing Correctly
6. Master Pricing Settings: 2 Ways to Automate Your Product Pricing

Note

To start your LPQV dropshipping with DSers, you need to link your LPQV store first. If you want to link more LPQV stores, check [How to Connect Multiple Stores to a Single DSers Account] to learn detailed steps.

Click here to start dropshipping now with DSers

Method 1: Link your LPQV store to DSers

1. Sign up for or Login to DSers.
2. Click the LPQV button on the platform selection page.
3. In the Pop-up, click the INSTALL button to be redirected to the LPQV login page.
4. Log in to your LPQV account.
5. Click CONFIRM.
6. In the Pop-up, turn on the button for Activate this app and the button for Sync orders with DSers.
7. Click Install.

Method 2: Install DSers from your LPQV store

1. Login to LPQV.
2. Scroll the side menu and click Apps.
3. Under Dropshipping, locate the DSers app and click it. You will be redirected to the DSers registration page.
4. Enter your account email and password and click Get Started to create a DSers account.
5. Click CONFIRM to verify your authorization.
6. In the Pop-up, turn on the button for Activate this app and the button for Sync orders with DSers.
7. Click Install.

Once you’ve installed LPQV successfully, the page will refresh automatically and you can choose a plan from FREE to $499/month. Check DSers plans and pricing here.

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Related Articles

1. DSers Plans and Billing: A Complete Overview
2. Connect Multiple Supplier Platforms: Supported Apps and Setup Guide
3. Binding: Get Started in 3 Minutes: Connect DSers to Shopify Store
4. How to Connect Multiple Stores to a Single DSers Account
5. Connect Your AliExpress Account to DSers
6. Store Authorization Failed? How to Relink Store

FAQ

Here are some common questions about linking your LPQV store to DSers.

Do I need a DSers account before linking my LPQV store? +

Yes. You need to sign up for or log in to DSers first. If you install DSers directly from your LPQV store, you'll be redirected to the DSers registration page to create an account before authorization.

Can I link more than one LPQV store to DSers? +

Yes. DSers supports connecting multiple stores to a single account. Repeat the linking steps for each additional LPQV store you want to manage. For detailed steps, see How to Connect Multiple Stores to a Single DSers Account.

What should I do if the LPQV authorization fails? +

Make sure you're logged into the correct LPQV account and that pop-ups from dsers.com are allowed in your browser. Then restart the connection process. For more help, see Store Authorization Failed? How to Relink Store.

Learn how to sync missing eBay orders and recover hidden ones.

Note

Can not find your eBay order in DSers?   Due to eBay's platform limitations, orders do not sync automatically.
You must manually trigger a sync to bring your recent orders into your account.

Click here to start dropshipping now with DSers

How to trigger an eBay order sync

There are two ways to pull your eBay orders into DSers:

• Log out and log back in DSers: Log out of your DSers account and sign back in using your DSers account&password.
  This login action automatically prompts DSers to pull all eBay orders from the past 7 days.
• Sync manually: Go to Settings > Order Settings > Synchronize store orders, select your eBay store and the desired date range, and click sync.

For more troubleshooting, see: [How to Synchronize Your Store Orders].

Check for Hidden Orders

If the order still isn't showing, it might not be missing—it could be hidden. An order ends up in Hidden Orders if:

• The product was deleted from DSers My Products, but it is still available in your shop during DSers deletion.
• The order contains a hidden product.

How to restore it: Go to Open Orders. If you see a "Hidden Orders" count, click Restore to bring the order back into your active view.

Still Having Trouble

The eBay API might be experiencing a delay. Wait a few hours and manually sync order again.

If the order is still missing after 24 hours, contact DSers Customer Support via live chat or email at support@dserspro.com.
To help us resolve the issue faster, please have the following ready:

• Your DSers account email
• Your eBay store name
• The Order ID
• A clear description of the problem (screenshots are helpful)

Related Articles

1. Order Sync Failed: Why Orders Aren't Appearing in DSers
2. Order Syncing: How to Synchronize Your Store Orders
3. eBay Authorization: Connect Your eBay Store to DSers
4. How to Connect Multiple Stores to a Single DSers Account

FAQ

Here are some common questions about missing eBay orders in DSers and how to fix them.

Why don't my eBay orders sync automatically? +

eBay's API doesn't push orders to third-party tools in real-time. Due to eBay's platform limitations, you must trigger a sync manually—either by logging out and back into DSers, or by using the manual sync tool.

How do I trigger an eBay order sync? +

Two ways: Log out and log back in to DSers—this automatically pulls all eBay orders from the past 7 days. Or go to Settings > Order Settings > Synchronize store orders, select your eBay store and date range, and click sync.

What is a "Hidden Order"? +

It's an order DSers received, but the corresponding product was deleted from DSers My Products (while still available in your shop) or is a hidden product. You can restore it in the Open Orders tab.

How do I restore a hidden order? +

Go to Open Orders. If you see a "Hidden Orders" count, click Restore to bring the order back into your active view.

What if the order is still missing after syncing? +

The eBay API may be experiencing a delay—wait a few hours and sync again. If the order is still missing after 24 hours, contact DSers Customer Support via live chat or email at support@dserspro.com with your DSers account email, eBay store name, Order ID, and a clear description of the problem.

Learn what this address is used for and how to request an update.

Note

Shopify requires third-party apps to have a registered address. When you connect your store, DSers saves the address you provided at that time and won't automatically sync later changes.
This does not affect order fulfillment (orders ship to the customer's address). If you want the addresses to match, contact DSers Customer Support to update it.

Click here to start dropshipping now with DSers

What Is the DSers Fulfillment Service Address?

When you connect Shopify to DSers, it creates a location named dsers-fulfillment-service. You can find it in your Shopify admin under Settings > Locations (in the App and custom fulfillment locations section).

All products pushed from DSers are assigned to this location as their inventory source. Shopify uses this location to manage products&calculate shipping rates, so you must configure shipping settings for it before customers can check out.

Tip: This is not the physical address where goods are shipped from. Your actual shipping origin depends on the supplier you purchase from.

(For more details on how this affects syncing, see [DSers Fulfillment Service Location Explained: How It Affects Product & Orders]).

How to Update the Address

1. Compare the addresses: Check your store's official address in Shopify under Settings > General (in the Store details section). Then, go to Settings > Locations and locate dsers-fulfillment-service under the App and custom fulfillment locations section.
2. Prepare your details: Gather your DSers account email, Shopify original store URL(xxx.myshopify.com), and the complete new address within zip code.
3. Contact Support: Reach out to DSers Customer Support and provide the details.
4. Verify: Once support confirms the change, refresh your Shopify Locations page to verify the new address.

FAQ

Here are some common questions about the DSers Fulfillment Service address in Shopify.

What is the DSers Fulfillment Service address used for? +

It's the registered address Shopify requires third-party apps to have. When you connect your store, DSers saves the address you provided at that time. All products pushed from DSers are assigned to this location as their inventory source, and Shopify uses it to manage products and calculate shipping rates.

I can't find dsers-fulfillment-service in Shopify. +

It is in Settings > Locations under the App and custom fulfillment locations section (not the main All locations list).

I edited it in Shopify, but nothing changed. +

You can't edit it directly in Shopify. It is managed by DSers, so you must contact DSers Customer Support to update it.

Support updated it, but I still see the old address. +

Refresh the page or clear your cache. If the issue persists, send a screenshot to DSers Support.

Is this the address my orders ship from? +

No. It is not the physical address where goods are shipped from. Your actual shipping origin depends on the supplier you purchase from, and orders ship to the customer's address.

How do I request an address update? +

First compare your store's official address in Shopify Settings > General with the dsers-fulfillment-service address in Settings > Locations. Then contact DSers Customer Support with your DSers account email, Shopify store URL, and the complete new address. After support confirms the change, refresh the Locations page to verify.

Related Articles

1. Manage your product fulfillment services
2. Inventory Not Syncing: Stock Showing Incorrectly
3. Shopify Orders Stuck in Awaiting Fulfillment? Causes and Fixes
4. How to Roll Back and Reorder Unfulfilled Orders