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Checkout failure on WooCommerce

If your customer cannot check out from your WooCommerce store, please make sure you have added shipping zone on WooCommerce.

Here’s how you can fix this issue.

Failed to check out

If your customer failed to checkout from your WooCommerce store, a notification like the below will appear.

Checkout failure on WooCommerce - Failure notification - Woo DSers

Please go to WooCommerce – Settings – Shipping and click on Add shipping zone.

Checkout failure on WooCommerce - Add shipping zone - Woo DSers

Then, it will direct you to a page where you can edit the shipping zone.

Checkout failure on WooCommerce - edit shipping zone - Woo DSers

Enter a Zone name you want. This is for your own reference.

Checkout failure on WooCommerce - enter a Zone name - Woo DSers

Select Zone regions.

Checkout failure on WooCommerce - select Zone regions - Woo DSers

Then, you need to click on Add shipping method.

Checkout failure on WooCommerce - click Add shipping method - Woo DSers

Select the type of shipping method you want and click on Add shipping method.

Let’s take Flat rate as an example.

Checkout failure on WooCommerce - Add shipping method - Woo DSers

Once you have Flat rate added, you can click on Edit to change the cost of it.

Checkout failure on WooCommerce - Edit to change the cost of flat rate - Woo DSers

For instance, we entered “8.00 * [qty]” here, it means the shipping fee for every item of the order will be $8.

If an order contains 2 items, which means the total shipping cost will be $16.

Checkout failure on WooCommerce - shipping example - Woo DSers

Don’t forget to Save changes.

Checkout failure on WooCommerce - Save changes - Woo DSers

If you want to cover the shipping cost for your customers, you can select Free shipping when adding shipping method.

Checkout failure on WooCommerce - Free shipping - Woo DSers

After you finished adding the shipping zone, please let your customer try to check out again.

Checkout failure on WooCommerce - check out again - Woo DSers

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