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Hide a product

Sometimes you want to treat a specific product differently. For example, you may have a product you don’t want to order on AliExpress. Therefore, we developed a feature for you to hide a product so that DSers won’t place it to AliExpress in your future orders.

Check out our detailed guide to see how to do it.

Hide A Product

Orders from WooCommerce will show all the products that were ordered by your customers.

Here is an example of an order with multiple products.

Hide a product with Woo DSers - Example of Multiple Products order - Woo DSers

DSers will synchronize all the orders the same way they appear on WooCommerce with all products on DSers Open Orders page.

Hide a product with Woo DSers - DSers Open Page - Woo DSers

As you can see, the orders from WooCommerce and DSers are identical.

If you want to, you can choose to hide specific products by going to DSers – My Products, so that they don’t appear in the orders synchronizing to DSers.

Hide a product with Woo DSers - DSers My Products Page - Woo DSers

Hover on the product you want to hide and click the eye icon.

Hide a product with Woo DSers - Click Eye Icon - Woo DSers

Input CONFIRM and click CONFIRM.

Hide a product with Woo DSers - Confirm hiding the product - Woo DSers

A notification will appear on the product card.

Hide a product with Woo DSers - Notification of a hidden product - Woo DSers

Now, this product won’t appear on DSers in your future orders.

Let’s use the following WooCommerce orders as an example.

Assume they are received after the product was hidden.

Here is an order that has two different products.

Hide a product with Woo DSers - Multiple Products order - Woo DSers

💡 TIP: Please keep in mind that we have already hidden the pair of earbuds on DSers

Therefore, you can’t find the earbuds order when DSers display the information of the order.

Hide a product with Woo DSers - Example of Awaiting Order page - Woo DSers

📕 NOTE: When the product is hidden, it will not be displayed in the next orders that arrive in DSers account, which means if you already had an order for this product before it was hidden, DSers will still show it

Unhide A Product

You can unhide the product by clicking the eye icon again.

Hide a product with Woo DSers - Unhide a product - Woo DSers

And the product will go back to its normal state

Therefore, when you receive a new order for this product and another product after it is unhidden.

Hide a product with Woo DSers - New order of multiple products - Woo DSers

The product will now appear again and will be able to place it to AliExpress normally.

Hide a product with Woo DSers - Example of awaiting order page with unhidden product - Woo DSers

Now you understand how to hide and treat a product differently.

📗 LEARN MORE:
Split a product