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Auto Address Fix

The article is based on the premise that you set oberlo as data reference. If you choose other options for conflict handling, there may be different situations. Contact us anytime if you have any questions.

Different rules are applied to Shopify and AliExpress address lists which cause conflict when you process Shopify orders to AliExpress. As the connection between the two platforms, DSers provides automatic solutions to fix the conflict between the two platforms to ensure that you don’t need to take care of it manually.

What Does Auto Address Fix Do for You

On both Oberlo and DSers, you will enjoy the Auto address fix solution. Oberlo, Shopify, and DSers team worked together closely to optimize the feature to the best. You will have a brief idea of how the system fixes the address in the backend.

The solution mainly focuses on fixing the conflict of customer information which you can find below.

1-Auto address fix-Compare shipping address
Oberlo-Orders-Order-Edit-Shipping address | DSers-Open Order-Awaiting order-Customer Detail

Here is a summary of how it works in the backend.

Feature

Function

Fix country conflict

The country list on Shopify and AliExpress can be different. For example, A is regarded as a country on Shopify but a state of another country on AliExpress. DSers finds out the differences and automatically fix the conflict to make sure it will not cause a failure when ordering. 

Fix province/city issue

On Shopify, most of the countries do not have a field for State/ Province while it is a must-have when processing orders to AliExpress, and the city field needs to be filled in manually by customers which may cause mismatching.

DSers takes full advantage of the flexibility of AliExpress address to make the order processed automatically to avoid you from manually fixing them one by one. 

Fix phone number issue

It is optional to fill in a phone number on the Shopify store when checking out. However, a phone number is a must-have on AliExpress when processing orders. This may cause order failure. 


DSers automatically fill in fake phone numbers based on the requirement of each country to make sure that orders are placed successfully. 

Fix special characters and format that AliExpress does not accept

DSers automatically modifies character format to make AliExpress API recognize every information of your customers.

For example, if your customer has input 5-29-18, with the Auto fix solution, it will be replaced by 5-29-18.  

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Feel free to contact our 24/7 support team if you have any questions about the features! We are always happy to help.

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