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Message

The article is based on the premise that you set oberlo as data reference. If you choose other options for conflict handling, there may be different situations. Contact us anytime if you have any questions.

When doing dropshipping, you may need to ask AliExpress suppliers to do or not to do something when fulfilling orders to your customers.  Message is a feature to leave default messages to suppliers or specific messages to suppliers efficiently. With the help of the Message feature, you are able to apply a message template to all orders and send it together with other information to your suppliers when processing orders. If you need to customize the message of specific orders or items, you can also edit for each item.  

DSers will migrate Message templates from Oberlo-Settings-Suppliers-Order detail and apply it to your orders when processing orders on DSers.

Compare Message Feature between Oberlo and DSers

The feature includes two parts in both Oberlo and DSers: Default message template and customized message edition feature.  Customized message edition feature has higher priority than the default message in template on both Oberlo and DSers.

Default Message

Default Message
Oberlo-Settings-Suppliers-Order details | DSers-Setting-Order-Leave a message to AliExpress sellers

Specific Message

specific message OB
Oberlo-Orders-Order-EDIT NOTE-Edit note | DSers-Open order-Awaiting order-Action-Message

More Information about the Message Feature

As mentioned above, default message template and customized edition features satisfy your different needs described below:

Default Message Template

Customized Message Edition

To avoid suppliers putting any invoices, brand name card, coupon, QR code of their own, in most of the situation, merchants will send a message together with an order to require not to do so and ship out fast for long term cooperation.

If your customers have a customized request for a product like POD, you can add related information by editing the message for that item before processing orders to AliExpress.


Besides, together with the feature of Synchronize Shopify order notes on DSers, you can automatically sync the note left by your customers when checking out on Shopify stores to  your AliExpress suppliers.

Synchronize Shopify order notes

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Feel free to contact our 24/7 support team if you have any questions about the features! We are always happy to help.

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