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Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:

Unfulfilled order

You can manually update and send the tracking number to your customers on Wix.

For example, if you want to send the tracking number for an unfulfilled order on Wix, you should do the followings:

Find the order for which you want to send the tracking number manually and click on it.

Unfulfilled order - Order example - Wix DSers

Hover on More Actions and click Mark as Fulfilled on the order details page.

Unfulfilled order - Hover on More Actions and click Mark as Fulfilled - Wix DSers

Click Mark as Fulfilled to confirm.

Unfulfilled order - Click Mark as Fulfilled to confirm - Wix DSers

After you marked it as fulfilled, click on Add Tracking No.

Unfulfilled order - Click Add Tracking No - Wix DSers

Enter your tracking number, select the Shipping Carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipping confirmation email to your customer now. Then, click on Apply.

Unfulfilled order - Click on Apply - Wix DSers

Now, Wix will send an email with the tracking information you just updated to your customer.

Also, the order has been updated with the tracking number.

Unfulfilled order - Updated - Wix DSers

Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.

Fulfilled order without tracking number - Order example - Wix DSers

Then click on Add Tracking No. on the orders details page.

Fulfilled order without tracking number - Click on Add Tracking No.  - Wix DSers

Update your tracking number, select the Shipping carrier accordingly, input the Tracking URL and check the box to Send shipping confirmation email to your customer. Then, click on Apply.

Fulfilled order without tracking number - Click on Apply  - Wix DSers

A notification will show up.

Fulfilled order without tracking number - Notification for success - Wix DSers

Now, Wix will send the tracking information you just inputted to your customer.

Also, the order has been updated with the tracking number.

Fulfilled order without tracking number - Updated order - Wix DSers

Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Orders list and click on it.

Fulfilled order with tracking number - Order example - Wix DSers

Then click the icon below to select Edit Tracking No. on the order details page.

Fulfilled order with tracking number - Select Edit Tracking No. - Wix DSers

Update the new tracking information and click Apply to save the changes.

Fulfilled order with tracking number - Click Apply to save - Wix DSers

An email with the new tracking number will be sent to your customer.

Fulfilled order without tracking number - Updated order notification - Wix DSers

We hope this is useful! Tracking number are very important to your business!

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