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Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:

Unfulfilled order

You can manually update and send the tracking number to your customers on Wix.

For example, if you want to send the tracking number for an unfulfilled order on Wix, you should do the followings:

Find the order for which you want to send the tracking number manually and click on it.

Hover on More Actions and click Mark as Fulfilled on the order details page.

Click Mark as Fulfilled to confirm.

After you marked it as fulfilled, click on Add Tracking No.

Enter your tracking number, select the Shipping Carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipping confirmation email to your customer now. Then, click on Apply.

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Now, Wix will send an email with the tracking information you just updated to your customer.

Also, the order has been updated with the tracking number.

Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.

Then click on Add Tracking No. on the orders details page.

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Update your tracking number, select the Shipping carrier accordingly, input the Tracking URL and check the box to Send shipping confirmation email to your customer. Then, click on Apply.

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A notification will show up.

Now, Wix will send the tracking information you just inputted to your customer.

Also, the order has been updated with the tracking number.

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Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Orders list and click on it.

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Then click the icon below to select Edit Tracking No. on the order details page.

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Update the new tracking information and click Apply to save the changes.

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An email with the new tracking number will be sent to your customer.

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We hope this is useful! Tracking number are very important to your business!