Synchronize store order notes

Support:

Sometimes, your customers have special needs for an order or an item in an order and will leave notes when they check out in your store. For this reason, DSers will synchronize the notes you receive from customers automatically and send them with the orders to your suppliers.

TABLE OF CONTENT

How to synchronize customer notes for an order
How to synchronize customization notes for single items in an order
Where to check the notes on different platforms

How to synchronize customer notes for an order

Shopify Wix

By default, there is not a place for your customers to add notes when checkout. You can check this guide to manually add the Cart notes section. This way, your customers can add notes in the Order special instructions part on the Shopify cart page when they checkout.

Then you can activate the Notes synchronization feature in DSers.

Login to DSers > Settings > General Setting > Synchronize to DSers.
In the Synchronize store order notes section, turn on to activate the feature.

If your customer wants to add an image in the notes: You can ask your customer to provide the link of the image when they checkout. This way DSers will automatically synchronize the link from your store to your suppliers along with orders.

If you have any questions, please click here for help.

How to synchronize customization notes for single items in an order

This feature is only available for DSers paid users who are selling on Shopify.

It is possible that you have installed an app or plugin, like Zepto Product Personalizer, for customers who have the need to customize their purchases for POD purposes. As this kind of app allows customers to leave notes for each specific item included in a Shopify order, DSers can help you synchronize those notes separately for each item if you are on a paid plan.

this article.

Login to DSers > Settings > General Setting > Synchronize to DSers.
In the Synchronize Shopify order customization information part, turn on to enable the feature.

The image in the customizatioin notes will be converted to an image URL automatically once synced to DSers.

Where to check the notes on different platforms

When your customer orders are synchronized to DSers, you can check the customer notes on the Open Orders page. Once you place them to AliExpress, you can also check the notes in AliExpress.

Platform	Path to check the buyer notes
DSers	Open Orders > Awaiting order > Order Card > More actions > Message
AliExpress	Account > My Orders > Order Card > Order details > Messages below each item image

For agency users, the notes will appear on the Orders page in your agency’s currently-used ERP (now Dianxiaomi and Mabang only).

Send images to suppliers

Send messages to specific suppliers

Set default messages to suppliers

How to synchronize customer notes for an order

How to synchronize customization notes for single items in an order

Where to check the notes on different platforms

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