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Change quantity of an order

Sometimes your customer wants to change the quantity of an order after you received them on WooCommerce, maybe because they accidentally ordered fewer products than they originally desired for example.

In that case, please read the following guide to see how you can solve the problem.

Edit the order on WooCommerce

Since WooCommerce doesn’t allow you to change anything about the order details after you received it, you need to create another order that is exactly the same if you want to change the quantity of an order you received.

Change quantity of an order - Edit the order on WooCommerce - Woo DSers

To do that, go to WooCommerce – Orders and click on Add order.

Change quantity of an order - Access Orders and click on Add order - Woo DSers

Change the Status of this new order to Processing.

Change quantity of an order - change the Status to Processing - Woo DSers

Enter the Billing and Shipping information that is identical to your original order.

Change quantity of an order - Enter Billing and Shipping info - Woo DSers

Click on Add items.

Change quantity of an order - click on Add items - Woo DSers

Then, click on Add product(s).

Change quantity of an order - click on Add product (s) - Woo DSers

Select the same product your original order has and change the quantity according to your customer’s need.

Change quantity of an order - select the same product - Woo DSers

Then, click on Add.

Change quantity of an order - click on Add - Woo DSers

Make sure you add the exact same product with the quantity your customer desired in the order.

Change quantity of an order - check the quantity - Woo DSers

Now go back to the top right corner to click Create from Order actions.

Change quantity of an order - click on Create - Woo DSers

The order will be synchronized back to DSers as a new order in DSers – Open Orders – Awaiting order tab with the quantity your customer wants.

Change quantity of an order - order will be synchronized back to DSers - Woo DSers

You can now place it to AliExpress.

You can manually fulfill the original order on DSers or on WooCommerce so that it doesn't bother you anymore.

To manually fulfill an order on DSers, click on the right side of the order - Mark as fulfilled.

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