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Orders to Korea specifications

Due to the regulations on AliExpress, all the orders to Korea must contain a 10 or 11-digits phone number starting with 01 or 1, otherwise, the orders cannot be placed to AliExpress.

You can change the phone number to the correct one on DSers easily, here’s how.

Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.

Delete the phone number you entered before and click on Save.

Go to DSers – Open Orders.

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Enter a phone number that is 10 or 11-digits and starts with 01 or 1. Don’t forget to Save the changes.

Now you can place the order like you normally would.

Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.

Go to DSers – Setting – Other.

Enter a phone number that is 10 or 11-digits and starts with 01 or 1, then click on Save.

Now you can place the order like you normally would.

Personal Clearance ID

For orders to Korea, you need to make sure the Personal Clearance ID is in the order's customer detail and correct. Your customers need to fill in their Personal Clearance ID (If they are Korean native) or Alien Registration Card Number (If they are foreigners living in Korea).

Personal Clearance ID:The personal clearance unique code consists of a 12-digit number starting with P. Fill in this field if the customer is a native Korean.

Passport/ Alien registration Card Number:Please enter your Passport or Alien registration card number. Fill in this field if the customer is NOT a native Korean.

This information will be added in the order on DSers as shown below

This will ensure that you have all the necessary information to process your orders without issues!