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Re-order an order with deleted product

In case you have deleted a product on Wix (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.

Directly edit the order

Go to DSers – Open Orders – Awaiting order, the order with deleted product will look like below.

Directly edit the order - order with deleted product - Wix DSers

On the right side of the order, click the icon below – Edit.

Directly edit the order - Edit - Wix DSers

Paste the AliExpress link of the product you deleted or of another supplier who sells the same product (Step 1). Choose the new variant you want to order (Step 2), select a shipping method (Step 3), then click on SAVE (Step 4).

Directly edit the order - Paste the AliExpress link of the product - Wix DSers

You will then be able to process the order and place it to AliExpress!

Directly edit the order - Process the order and place it to AliExpress - Wix DSers

Re-import the product

If the above solution didn’t work for some reason, you can re-import the product to fix the issue.

Re-import the product on DSers

You need to re-import the product that you deleted to DSers on DSers- Import List.

Re-import the product - Re-import the product on DSers - Wix DSers

Push the product to Wix

Once you have imported the product to DSers, you need to Push that product to your Wix store.

Re-import the product - Push the product to Wix - Wix DSers

Create an identical order on Wix

Go to your Wix store to create a new order.

Re-import the product - Create an identical order on Wix - Wix DSers

The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.

Re-import the product - Place it to AliExpress - Wix DSers

In the meantime, you can go back to Wix – Orders, select the original order your customer placed and manually fulfill it so that it won’t bother you again.

Re-import the product - Wix – Orders - Wix DSers

Make sure not to delete useful products, but even if you do, DSers will be able to help you!

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