Cancel a paid order
Even after you pay for an order, you may want to change the order details or cancel it. You can learn the simple steps below.
How to cancel a paid order
How to cancel an AliExpress order
- Login to DSers >
Open Orders > AliExpress.
- Access the Awaiting shipment tab.
- Find the order that you want to cancel and click on its Ali Order No.
- On the AliExpress order details page, find Request Order Cancellation and click on it.
How to cancel a Tmall/Agent order
- Login to DSers >
Open Orders > Tmall/Agent.
- Access Unpaid in the same line of Payment Link.
- Select your wanted time range under Date.
- Under Status, select
Unpaid and click
.
- Locate the order that you want and click Check payment.
- Under Select Payment Method, click Cancel payment.