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Cancel fulfillment of an order on Shopify

In case you accidentally changed the order status on Shopify from Unfulfilled to Fulfilled or met any other issue, it is very easy to cancel the fulfillment of an order on Shopify.

Here’s how you can do it.

Cancel fulfillment of an order

Go to Shopify – Orders and click on the order for which you want to cancel the fulfillment.

Cancel fulfillment of an order on your store - Shopify – Orders - Shopify DSers

On the Edit order page, click on the icon below to access the drop-down list. Select Cancel fulfillment from the drop-down list.

Cancel fulfillment of an order on your store - Cancel fulfillment - Shopify DSers

A notification will appear.

Cancel fulfillment of an order on your store - Notification - Shopify DSers

Now, this order is marked as Unfulfilled on Shopify.

Cancel fulfillment of an order on your store - marked as Unfulfilled on Shopify - Shopify DSers

Go back to DSers – Open. You will see the order is also moved to the Awaiting order tab.

Cancel fulfillment of an order on your store - Awaiting order tab - Shopify DSers

If it doesn’t move to Awaiting order tab for a long time, please go to Setting - Synchronization and scroll down to manually sync Shopify orders.

Cancel fulfillment of an order on your store - Setting - Synchronization - Shopify DSers

Just as simple as that, you now know how to cancel the fulfillment of orders on Shopify.

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