Meet name spacing requirements

Support:

Due to the AliExpress name identification system, there must be a full name and a space between the Name and Surname in your customer information for all orders to Brazil, France, Japan and Canada, Saudi Arabia & UAE. Otherwise, those orders cannot be placed to AliExpress.

If you have failed to place an order, you can turn on a button in DSers to optimize your customer’s name and try to place the order again.

Shopify WooCommerce Wix

1. Login to Shopify > Settings > Checkout.
2. Scroll down to the Customer information part.
3. Make sure to select "Require first and last name" under the Full name option.
4. Click Save.

This will ensure that your customer enters their first and last name in two different fields and DSers will then automatically separate them when the order synchronizes.

1. Login to WooCommerce > Orders.
2. Click on the order for which you want to check the first name and last name.
3. Find the Shipping part and click the Edit icon to check your customer's first name and last name and modify them if necessary to ensure they are correctly filled in.
4. Click on Update on the Order actions part.

1. Login to Wix > Orders.
2. Click on the order for which you want to check the first name and last name.
3. Find the Order Info part and click Edit-Shipping Address to check your customer's first name and last name and modify them if necessary to ensure they are correctly filled in.
4. Click on Save.

If you have any questions of this article, please click here for help.