Order status automatic synching introduction
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DSers will automatically synchronize all the order status and information between your store, DSers and AliExpress.
The time it takes to synchronize may vary greatly depending on the platform. Here is an infographic of how long it takes for DSers to synchronize orders.
How DSers automatic order syncing feature works
From your store to DSers
DSers will synchronize instantaneously all new orders from your store. As soon as you receive an order on your store, it will sync to DSers in the Awaiting order tab.Your store orders for which the payment hasn't been captured yet will synchronize to DSers Pending tab. Once the payment is captured, you can manually synchronize the order if it takes too long to change the status on DSers.
From DSers to AliExpress
The synchronization from DSers to AliExpress is instantaneous. After you place an order or bulk place orders to AliExpress, you can get the AliExpress order number in no time.From AliExpress to DSers
DSers will synchronize the order status and tracking information from AliExpress 5 times a day. If an order is in DSers' Awaiting payment tab and you go to AliExpress to pay for it, it may take up to 5 hours before DSers moves the order to Awaiting shipment tab. In the same way, once a tracking number is generated on AliExpress, it may take up to 5 hours to sync to DSers and move the order to Fulfilled or Awaiting fulfillment.You can manually synchronize to speed this up.
From DSers to your store
DSers will sync the tracking number and the Fulfilled status of an order to your store no more than 1 hour after it appears on DSers. Once the tracking number of an order is synced from AliExpress to DSers, it will take around 1 hour for the tracking number to be synced to your store.Related Articles
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