Reorder Awaiting shipment orders

Support:

In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order.

If you the order contains multiple products from different suppliers, then the suppliers may ship out their packages at different times. Therefore, if part of the order has shipped already, it will be in the Awaiting fulfillment tab, while the other part of the order that has not yet been shipped will be in the Awaiting shipment tab.

As you can’t refund an AliExpress order after it is shipped, you won't be able to cancel the part of the order that is in DSers' Awaiting fulfillment tab. In this case, you can only cancel the part of the order that is in DSers' Awaiting shipment tab on AliExpress.

Step 1: Cancel the Awaiting shipment order

Login to DSers > Open Orders.
Access the Awaiting shipment tab.
Find the part of the order that has not yet been shipped and click on its Ali Order No.
On the AliExpress order details page, find and click on Request Order Cancellation. You will then have to wait for the seller's approval of canceling this order. After the seller's approval, DSers will move this order to the Canceled tab.

Step 2: Modify the Canceled order

Login to DSers > Open Orders.
Access the Canceled tab.
Click and click Edit on the top right of the Order Card of the order for which you want to change the supplier or the variation.
Enter a new supplier URL and click .
Choose the new variant you want to order and select a shipping method.
Click on SAVE.