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Send tracking number manually

In case you want to send the tracking number manually, please read the guide below:

Unfulfilled order

You can manually update and send the tracking number to your customers on Shopify.

For example, if you want to send the tracking number for an unfulfilled order on Shopify, you should do the followings:

Find the order for which you want to send the tracking number manually and click on it.

Send tracking number manually - Click on the order - Shopify DSers

Click Fulfill item on the order details page.

Send tracking number manually - Click Fulfill item - Shopify DSers

Enter your tracking number, select the Shipping carrier accordingly, and input the Tracking URL under the Tracking Information and check the box to Send shipment details to your customer now. Then, click on Fulfill item.

Send tracking number manually - Click on Fulfill item - Shopify DSers

Now, Shopify will send an email with the tracking information you just updated to your customer.

Also, the order has been updated with the tracking number.

Send tracking number manually - Tracking number updated - Shopify DSers

Fulfilled order without tracking number

If you want to send the tracking number for a fulfilled order currently without a tracking number, first find the order in your Orders list and click on it.

Send tracking number manually - Click on the order - Shopify DSers

Then click Add tracking on the orders details page.

Send tracking number manually - Add Tracking Number - Shopify DSers

Update your tracking number, select the Shipping carrier accordingly, and check the box to Send notification email to customer. Don’t forget to save!

Send tracking number manually - Save Tracking Number - Shopify DSers

A notification like below will show up.

Send tracking number manually - Notification - Shopify DSers

Now, Shopify will send the tracking information you just inputted to your customer.

Also, the order has been updated with the tracking number.

Send tracking number manually - Tracking number updated - Shopify DSers

Fulfilled order with tracking number

If you want to send the tracking number for a fulfilled order currently which already has a tracking number, first find the order in your Order list and click on it.

Send tracking number manually - Click on the order - Shopify DSers

Then the icon below on the order details page and select Edit tracking.

Send tracking number manually - Edit tracking - Shopify DSers

Update the new tracking information and save.

Send tracking number manually - Save tracking - Shopify DSers

An email with the new tracking number will be sent to your customer.

Send tracking number manually - new tracking number - Shopify DSers

We hope this is useful!