Tracking statuses - Track your orders

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DSers Tracking status feature allows you to check and track your orders. In case you want to trace your orders that have been paid successfully, you need to be on a paid plan to activate the tracking feature. Then you can check whether your orders are in normal shipment and address delivery issues in time if necessary to improve customer service.

How to track your orders in DSers

To activate the Tracking feature, be sure to go to dsers-settings Settings > General Setting > Package Tracking and in the Tracking part, turn on dsers-status-off to the right of your wanted store.

Login to DSers > Tracking > Tracking status.
Access each tracking status tab to check order tracking details.

To find orders quickly, you can:
1. Click Search Order to find your order by Order No, Email, Tracking No.
2. Click dsers-filter Filter to filter your order by market places, date and time zone.

(Optional) To change the tracking status of an order manually:
1. Click on the number next to "Tracking No:" on the Order Tracking Card of the order for which you want to change the tracking status.
2. In the Pop-up, click on the "Set tracking status manually" selector to choose a tracking status.

1. Once you manually change the tracking status, DSers won't track your order any more. If you want to track the order automatically again, click on RETRACK.
2. Manually changing the tracking status won’t affect orders in DSers Open Orders and the information in your customer shipping confirmation email.
3. If your AliExpress account is not connected to DSers, the corresponding order tracking information such as tracking numbers will not be synchronized to the Tracking status page.

Now you know everything about order tracking, feel free to contact us if you have any questions!

Tracking statuses

Tracking page

How to track your orders in DSers

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