Tracking statuses
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When you track orders with the DSers Tracking Status feature, DSers places orders under different tracking statuses, so you can learn the whereabouts of your customer's package in real-time.
To understand each tracking status well, be sure to check the information below.
An introduction to tracking statuses
Here are the package statuses on the Tracking page to understand what each status means.| Status tab | Explanation |
|---|---|
| All | Once you finish the payment for one order, the order will appear in the All tab. |
| Pending | Orders in the Pending tab means the tracking number of the order has been generated, but the courier hasn’t picked the package yet. |
| In transit | Orders in this tab mean the courier has already picked up the package and it is in transit. |
| Pick up | Orders in the Pick up tab mean the package has arrived at the station and is waiting to be sorted. |
| Delivered | It means the package has been successfully delivered. |
| Expired | If an order is in the Expired tab, it can be because the tracking number hasn’t been updated for a long time (about 7 days), the tracking information hasn't been uploaded, or the package was lost. |
| Attention | There are 4 types of shipping issues you may be aware of. Alert: The package has been returned, detained by Customs or damaged in transit. Undelivered: This means failed delivery. It’s recommended that you ask customers to contact the shipping company to arrange redelivery or self-pick up the package. Unrecognized: The tracking number does not exist. Perhaps your supplier entered a string of wrong numbers, which the system cannot verify. Other: a. You manually change the order tracking status to Alert, Undelivered, or Unrecognized; b. An order does not get its tracking number for more than 7 days after payment. |
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