Phone Number Optimization

It is possible that sometimes you want to override the customer’s phone number with your own contact when placing orders to AliExpress. Maybe it is because you want the AliExpress suppliers to directly contact you or there are some other reasons. Or sometimes when the customer didn't put the phone number in the contact information and you have to put the phone number by yourself.

To help you achieve that goal, DSers presents you with the feature of Override phone number and Set default phone number. It is very easy to set up from DSers settings.

Please read the guide below to learn more.

Override phone number

Go to DSers – Setting – Order.

Scroll down and you will find a dedicated section for the Override phone number.

Select the country you want to apply the feature.

Enter the phone number you want to replace and click Save.

You can also click the plus icon to add phone number for different countries.

Now, let’s use a test order from Shopify as an example to show how this feature works.

On Shopify, as you can see the phone number that this customer provides to us is 44324512565214.

Go back to DSers – Open Order – Awaiting order and click Customer Detail from the test order.

The phone number is still the same.

But after you placed the order to AliExpress and the order is moved to Awaiting payment tab, you can see the phone number is automatically changed to 987654321.

It is exactly the number we entered before when setting up the Override phone number feature.

If you go to AliExpress and check the order details now, you can see the phone number is also automatically changed by DSers.

Set default phone number

Go to DSers – Setting – Order and find Set default phone number.

Select the country you want to apply the feature.

Enter the phone number you want to replace and click Save.

You can also click the plus icon to add phone number for different countries.

If a customer forgot to put the number in the contact information, DSers will automatically use the default phone number to place order to AliExpress without issues.

Now you know how the feature works. It will greatly improve the efficiency of dropshipping as you no longer need to manually change phone numbers one-by-one.